Smith AI
Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.
No agent sample available
vTalk AI
vTalk AI develops voice assistants that engage in natural conversations with customers to resolve their issues, understanding them regardless of how they communicate, serving companies where customer interaction is crucial for business success.
No agent sample available
About Smith AI
Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.
| Website: | https://smith.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Aaron Lee, Justin Maxwell |
| CEO: | Aaron Lee |
| Address: | Palo Alto, California, USA |
| Phone: | (650) 727-6484 |
| Email: | [email protected] |
| Live Chat: | Yes |
About vTalk AI
vTalk.ai develops voice assistants that engage in natural conversations with customers to address issues. Their use cases include AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing, ensuring seamless customer interactions, regardless of how customers communicate, for businesses where customer interaction is critical.
| Website: | https://vtalk.ai/ |
|---|---|
| Address: | London, United Kingdom |
| Email: | [email protected] |
| Live Chat: | No |
Smith AI is a better alternative to vTalk AI
We've compared price, features, voice samples, and more, and Smith AI is a better alternative to vTalk AI
Compare Smith AI Product Suite vs vTalk AI
If you are looking to invest in either Smith AI or vTalk AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Virtual Receptionists
- Outreach Campaigns
- Webchat
- AI Agent
Smith AI vs vTalk AI Pricing
Compare Smith AI vs vTalk AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Web Chat: À la carte | $10 | |
| Web Chat: Starter | $140 | |
| Web Chat: Basic | $300 | |
| Web Chat: Pro | $600 |
| Monthly Price | Yearly Price | |
| Basic | $99 | $ 79 per month |
| Standard | $ 299 | $ 239 per month |
| Professional | $ 999 | $ 799 per month |
| Enterprise | Contact Support | Contact Support |
Smith AI vs vTalk AI Features Comparison
A side-by-side comparison of Smith AI vs vTalk AI features
Smith AI Features |
vTalk AI Features |
|---|---|
Live chat agentsLive agents work in tandem with AI so conversations are handled efficiently, 24/7. |
Natural Language Processing (NLP)vTalk.ai leverages advanced NLP to understand and respond to customer queries in natural language, providing a seamless and human-like interaction experience . |
Online dashboardAccess invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard. |
24/7 AvailabilityThe AI voice assistant operates around the clock, ensuring that customer inquiries and issues are addressed at any time, improving customer satisfaction and reducing wait times . |
Custom branding & colorsChoose how your chat widget looks on your website so it matches your brand design. |
Automated Call HandlingvTalk.ai automates both incoming and outgoing calls, handling customer queries, scheduling appointments, and providing information without human intervention, thereby increasing efficiency and reducing operational costs . |
Mobile-optimizedOur chat widget works on every device and browser — computer, tablet, or phone. |
No-Code CustomizationThe platform features a drag-and-drop interface that allows users to set up and customize their voice assistants without requiring any coding skills, making it accessible and easy to use . |
Google AnalyticsSync chat data directly into your Google Analytics account for streamlined reporting. |
Multilingual SupportvTalk.ai supports multiple languages, enabling businesses to cater to a diverse customer base and ensuring effective communication with non-English speaking customers . |
AI technologyOur proprietary live chat technology enables agents to offer exceptional service to clients. |
Integration with Business SystemsThe AI voice assistant integrates seamlessly with various CRM and business management systems, ensuring that all customer interactions are logged and managed efficiently . |
Proactive chatPrompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds. |
Real-Time Analytics and ReportingvTalk.ai provides detailed analytics and reporting tools that offer insights into call volumes, customer behavior, and agent performance, helping businesses make data-driven decisions . |
Custom placementChoose where your chat widget is displayed — site-wide or just on specific pages. |
Personalized InteractionsThe AI voice assistant can deliver personalized responses based on customer data, enhancing the customer experience and building stronger customer relationships . |
Chat transcriptsView full chat transcripts of all conversations between our agents and your customers. |
Cost EfficiencyBy automating repetitive tasks and handling a high volume of calls, vTalk.ai helps businesses reduce their staffing costs and optimize resource allocation . |
Custom knowledge baseBuild a knowledge base that immediately answers common questions from customers. |
Proactive Customer EngagementvTalk.ai can initiate proactive customer engagement, such as follow-up calls and reminders, ensuring that customers receive timely updates and information . |
Text notificationsGet notified on your phone with a text message every time a new chat occurs. |
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Real-time translationWe leverage neural network AI to instantly translate chats between English and Spanish. |
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Chat insight & metadataAccess real-time chat analytics and full transcripts available in every client dashboard. |
Smith AI vs vTalk AI Use Cases
Most apps in this space have similar use cases but you can compare Smith AI vs vTalk AI use cases if you were looking for something unique.
Smith AI Use Cases |
vTalk AI Use Cases |
|---|---|
Virtual Receptionist ServicesSmith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff. |
Customer SupportProviding efficient and responsive customer support around the clock. |
Outbound Calling and Sales DevelopmentUtilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process. |
Appointment SchedulingAutomating the process of booking, modifying, and canceling appointments. |
Web Chat ServicesSmith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates. |
Order Processing and ManagementHandling orders and managing customer information for businesses. |
Lead Intake and QualificationThrough both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management. |
Multilingual Customer ServiceServing a diverse customer base with varying language preferences. |
After-Hours and Overflow Call HandlingSmith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity. |
Lead Qualification and SalesQualifying leads and assisting with sales inquiries. |
Survey and Feedback CollectionGathering customer feedback and conducting surveys. |
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Proactive Customer EngagementEngaging with customers proactively for follow-ups, reminders, and updates. |
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Cost Reduction and EfficiencyReducing operational costs and improving efficiency in call handling. |
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Integration with CRM and Business SystemsEnsuring seamless integration with existing business tools and systems. |
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Real-Time Analytics and InsightsMonitoring performance and gaining insights into customer interactions. |
Smith AI vs vTalk AI Clients
See which companies trust Smith AI & vTalk AI for all their generative AI needs.
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Smith AI vs vTalk AI Reviews
See how Smith AI vs vTalk AI stack up by what users think of them.
Senior Case Manager
One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.
Smith.AI helps our busy law firm serve clients with excellence
Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.
Good Experience
They are responsive and they allow you to provide them with your own script.
Tried this company for over two years…
Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.
HORRIBLE!!!
HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!
vTalk AI not reviewed yet.
