Smith AI
Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.
No agent sample available
Soundhound AI
Soundhound AI independent voice AI platform connects people to brands through customized conversational experiences, voice-enabling products and services.
About Smith AI
Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.
| Website: | https://smith.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Aaron Lee, Justin Maxwell |
| CEO: | Aaron Lee |
| Address: | Palo Alto, California, USA |
| Phone: | (650) 727-6484 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Soundhound AI
SoundHound’s independent voice AI platform enables brands to create customized conversational experiences that voice-enable products, services, and apps, while providing companies with valuable data and analytics for enhanced control and brand ownership of the customer experience.
SoundHound AI offers AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing solutions tailored to various industries,, delivering real business value by elevating customer experiences. These solutions improve user interactions, customer connections, and brand value through a truly conversational interface, ensuring a seamless and engaging experience for users.
Businesses can create a brand-owned user experience for their products or services, free from the interference of Big Tech, allowing for a more authentic connection with customers. By leveraging data analytics, companies can drive product improvements and create deeper, more personalized experiences, gaining valuable insights to enhance their offerings.
SoundHound AI supports 25 languages and understands regional accents and language variations, ensuring effective communication with users worldwide. With over a decade of development, SoundHound AI’s platform is revolutionary in its ability to understand speech and yet beautifully simple in its responses, providing a powerful and intuitive voice AI solution for businesses.
| Website: | https://www.soundhound.com/ |
|---|---|
| Founded in: | 2005 |
| Founder: | Keyvan Mohajer, Majid Emami, James Hom |
| CEO: | Keyvan Mohajer |
| Address: | Santa Clara, California, USA |
| Phone: | 1(408) 441-3200 |
| Email: | [email protected] |
| Live Chat: | Yes |
Smith AI is a better alternative to Soundhound AI
We've compared price, features, voice samples, and more, and Smith AI is a better alternative to Soundhound AI
Compare Smith AI Product Suite vs Soundhound AI
If you are looking to invest in either Smith AI or Soundhound AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Virtual Receptionists
- Outreach Campaigns
- Webchat
- Branded Wake Words
- Automatic Speech Recognition (ASR)
- Natural Language Understanding (NLU)
- Text-to-Speech (TTS)
- Suite of Connectivity Options
- Multiple Languages
- Automatic Content Recognition (ACR)
- Houndify Developer Platform
Smith AI vs Soundhound AI Pricing
Compare Smith AI vs Soundhound AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Web Chat: À la carte | $10 | |
| Web Chat: Starter | $140 | |
| Web Chat: Basic | $300 | |
| Web Chat: Pro | $600 |
| Monthly Price | Yearly Price | |
| Contact Support |
Smith AI vs Soundhound AI Features Comparison
A side-by-side comparison of Smith AI vs Soundhound AI features
Smith AI Features |
Soundhound AI Features |
|---|---|
Live chat agentsLive agents work in tandem with AI so conversations are handled efficiently, 24/7. |
Speech-to-Meaning® TechnologyThis proprietary technology processes speech and interprets meaning simultaneously, delivering faster and more accurate results than traditional two-step processes. It ensures real-time comprehension and response, enhancing conversational experiences |
Online dashboardAccess invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard. |
Deep Meaning Understanding®SoundHound's AI can handle complex queries by understanding the user’s intent and addressing multiple questions in one interaction. This allows for nuanced and contextually relevant responses, improving the overall user experience |
Custom branding & colorsChoose how your chat widget looks on your website so it matches your brand design. |
Dynamic Interaction™The multimodal interface provides instant audiovisual feedback, enabling users to interact using both voice and touchscreen. This feature ensures that users receive real-time updates and can modify their queries dynamically |
Mobile-optimizedOur chat widget works on every device and browser — computer, tablet, or phone. |
End-to-End Voice AI Tech StackSoundHound offers a comprehensive suite of voice AI technologies, including Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Text-to-Speech (TTS), and customizable wake words. This tech stack provides robust and scalable solutions for various applications |
Google AnalyticsSync chat data directly into your Google Analytics account for streamlined reporting. |
Edge and Cloud ConnectivityThe platform supports on-device processing with optional cloud connectivity, ensuring high performance and data privacy. Users can access voice AI capabilities even without internet connectivity, making it suitable for diverse environments |
AI technologyOur proprietary live chat technology enables agents to offer exceptional service to clients. |
Custom Domains and CommandsBusinesses can create custom voice domains and commands tailored to their specific needs, allowing for highly personalized and effective voice interactions. This customization helps in delivering unique brand experiences |
Proactive chatPrompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds. |
Multilingual SupportSoundHound supports over 25 languages, catering to a global audience with diverse linguistic needs. This broad language support ensures that the AI can interact effectively with users worldwide |
Custom placementChoose where your chat widget is displayed — site-wide or just on specific pages. |
Vehicle IntelligenceThis domain enables users to access car manual information using natural speech, providing instant answers to questions about vehicle functionality, maintenance, and repairs. This feature enhances the in-car experience by making information easily accessible and hands-free |
Chat transcriptsView full chat transcripts of all conversations between our agents and your customers. |
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Custom knowledge baseBuild a knowledge base that immediately answers common questions from customers. |
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Text notificationsGet notified on your phone with a text message every time a new chat occurs. |
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Real-time translationWe leverage neural network AI to instantly translate chats between English and Spanish. |
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Chat insight & metadataAccess real-time chat analytics and full transcripts available in every client dashboard. |
Smith AI vs Soundhound AI Use Cases
Most apps in this space have similar use cases but you can compare Smith AI vs Soundhound AI use cases if you were looking for something unique.
Smith AI Use Cases |
Soundhound AI Use Cases |
|---|---|
Virtual Receptionist ServicesSmith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff. |
Automotive Voice AssistantsEnhancing in-car user experience with hands-free, voice-activated controls. |
Outbound Calling and Sales DevelopmentUtilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process. |
Smart Device IntegrationVoice-enabling smart home devices and IoT products. |
Web Chat ServicesSmith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates. |
Customer Service and Contact CentersAutomating customer service inquiries and support tasks. |
Lead Intake and QualificationThrough both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management. |
Restaurant Ordering SystemsStreamlining the ordering process in fast-casual and quick-service restaurants. |
After-Hours and Overflow Call HandlingSmith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity. |
Hospitality ServicesEnhancing guest experiences in hotels and other hospitality settings. |
Mobile AppsProviding hands-free access and enhancing app functionality. |
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Retail and E-commerceFacilitating voice-activated shopping and customer assistance. |
Smith AI vs Soundhound AI Clients
See which companies trust Smith AI & Soundhound AI for all their generative AI needs.
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Smith AI vs Soundhound AI Reviews
See how Smith AI vs Soundhound AI stack up by what users think of them.
Senior Case Manager
One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.
Smith.AI helps our busy law firm serve clients with excellence
Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.
Good Experience
They are responsive and they allow you to provide them with your own script.
Tried this company for over two years…
Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.
HORRIBLE!!!
HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!
Soundhound AI not reviewed yet.
