Smith AI
Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.
No agent sample available
Goodcall
Boost your business with our AI phone assistant, designed to support you as you serve the community. Features include agent training, customizable responses, intelligent AI guidance, and seamless automation.
About Smith AI
Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.
| Website: | https://smith.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Aaron Lee, Justin Maxwell |
| CEO: | Aaron Lee |
| Address: | Palo Alto, California, USA |
| Phone: | (650) 727-6484 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Goodcall
Enhance your business operations with our AI IVR and AI Receptionist while you focus on serving the community. Features include agent training, customizable responses, intelligent AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing automation.
| Website: | https://www.goodcall.com/ |
|---|---|
| Founded in: | 2021 |
| Founder: | Bob Summers |
| CEO: | Bob Summers |
| Address: | Cupertino, California, USA |
| Phone: | 1 650-684-1400 |
| Live Chat: | No |
Smith AI is a better alternative to Goodcall
We've compared price, features, voice samples, and more, and Smith AI is a better alternative to Goodcall
Compare Smith AI Product Suite vs Goodcall
If you are looking to invest in either Smith AI or Goodcall and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Virtual Receptionists
- Outreach Campaigns
- Webchat
- AI Agent
Smith AI vs Goodcall Pricing
Compare Smith AI vs Goodcall subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Web Chat: À la carte | $10 | |
| Web Chat: Starter | $140 | |
| Web Chat: Basic | $300 | |
| Web Chat: Pro | $600 |
| Monthly Price | Yearly Price | |
| Pro | $59 | $492 |
Smith AI vs Goodcall Features Comparison
A side-by-side comparison of Smith AI vs Goodcall features
Smith AI Features |
Goodcall Features |
|---|---|
Live chat agentsLive agents work in tandem with AI so conversations are handled efficiently, 24/7. |
24/7 Call HandlingThe AI agent answers calls round the clock, ensuring no call goes unanswered, boosting customer service and capturing every opportunity for your business. |
Online dashboardAccess invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard. |
Lead Capture and QualificationIt automates lead capture, qualifying and recording caller information, and sending alerts via email or SMS, which helps in prioritizing leads efficiently. |
Custom branding & colorsChoose how your chat widget looks on your website so it matches your brand design. |
Customizable SkillsYou can teach your AI agent custom responses based on common customer queries, and it can suggest new skills based on caller questions to continuously improve. |
Mobile-optimizedOur chat widget works on every device and browser — computer, tablet, or phone. |
Appointment SchedulingThe agent can schedule appointments, manage bookings, and handle quote requests seamlessly. |
Google AnalyticsSync chat data directly into your Google Analytics account for streamlined reporting. |
Integration with CRM and ToolsGoodcall easily integrates with CRM systems and other tools like Google Voice, Zapier, and Slack, enhancing workflow automation and data management. |
AI technologyOur proprietary live chat technology enables agents to offer exceptional service to clients. |
Automations and Workflow OptimizationThe AI triggers automation templates to streamline business processes, saving time and enhancing productivity. |
Proactive chatPrompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds. |
Detailed Call AnalysisEvery call is recorded, and detailed analysis is provided to understand customer needs better and refine responses. |
Custom placementChoose where your chat widget is displayed — site-wide or just on specific pages. |
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Chat transcriptsView full chat transcripts of all conversations between our agents and your customers. |
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Custom knowledge baseBuild a knowledge base that immediately answers common questions from customers. |
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Text notificationsGet notified on your phone with a text message every time a new chat occurs. |
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Real-time translationWe leverage neural network AI to instantly translate chats between English and Spanish. |
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Chat insight & metadataAccess real-time chat analytics and full transcripts available in every client dashboard. |
Smith AI vs Goodcall Use Cases
Most apps in this space have similar use cases but you can compare Smith AI vs Goodcall use cases if you were looking for something unique.
Smith AI Use Cases |
Goodcall Use Cases |
|---|---|
Virtual Receptionist ServicesSmith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff. |
Customer Service EnhancementBusinesses like Hotworx have revolutionized their customer support by using Goodcall to handle thousands of calls, ensuring they never miss an opportunity to connect with customers and enhance productivity |
Outbound Calling and Sales DevelopmentUtilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process. |
Lead Capture and QualificationGoodcall captures detailed caller information and qualifies leads automatically, which helps businesses prioritize and respond to potential customers efficiently |
Web Chat ServicesSmith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates. |
Appointment SchedulingThe AI agent can schedule appointments, handle bookings, and manage quote requests seamlessly, offering options such as directing callers to a booking website, providing quick answers, transferring calls, or taking messages |
Lead Intake and QualificationThrough both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management. |
Sales and Marketing SupportCompanies like Bye Junk have leveraged Goodcall to boost their monthly revenue by 25%, showing how the AI agent can drive sales growth by capturing and converting leads more effectively |
After-Hours and Overflow Call HandlingSmith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity. |
Operational EfficiencyBusinesses like Midnight Cookie Co. have optimized their operations with Goodcall by automating call handling and message taking, which frees up human resources for other tasks and improves overall efficiency |
24/7 AvailabilityGoodcall provides round-the-clock call handling, ensuring that businesses never miss a call and can always engage with customers, leading to better service and higher customer satisfaction |
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Integration with Existing SystemsGoodcall easily integrates with CRMs and other tools like Google Voice and Zapier, enhancing workflow automation and data management for businesses |
Smith AI vs Goodcall Clients
See which companies trust Smith AI & Goodcall for all their generative AI needs.
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Smith AI vs Goodcall Reviews
See how Smith AI vs Goodcall stack up by what users think of them.
Senior Case Manager
One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.
Smith.AI helps our busy law firm serve clients with excellence
Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.
Good Experience
They are responsive and they allow you to provide them with your own script.
Tried this company for over two years…
Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.
HORRIBLE!!!
HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!
"It Was a good Experience With the help of GoodCall Costumers are really Happy"
Their on time Customer Services Their numerios Features. best part it is easy to use
Do not use Goodcall.com as they promise…
Do not use Goodcall.com as they promise new members a free account forever but now they have changed their access to the voicemail access which cannot be accessed with any ease or in my case I cannot access the callers messages after using and putting out this number on many platforms with now a useless number. Now I will to loose many callers which may have become clients. GoodCall.com is now useless and has broken their word in having a free account forever. They are asking for nearly $60 per month to now access the calls for a service that can be obtained for less than $10 a month. My communication with the company said they would charge me only after the 2nd month to get access to this number which is out on platforms for more than a year of using this number which now is destroyed by a company that has broken their word.
