Smith AI
Smith.ai seamlessly combines artificial intelligence with human intelligence to deliver 24/7 customer engagement services.
No agent sample available
Air.AI
Air AI (www.air.ai) is a self-learning conversational AI robot that functions as both a sales representative and customer service assistant.
About Smith AI
Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.
| Website: | https://smith.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Aaron Lee, Justin Maxwell |
| CEO: | Aaron Lee |
| Address: | Palo Alto, California, USA |
| Phone: | (650) 727-6484 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Air.AI
Air.ai is revolutionizing customer service and sales with its cutting-edge AI technology, designed to handle complex, human-like AI phone call interactions seamlessly. Touted as the world’s first AI capable of engaging in prolonged phone conversations that mimic real human interactions, Air.ai offers businesses the power to scale their operations instantly with access to 100,000 sales and customer service representatives at the tap of a button.
These AI Answering Service agents possess infinite memory and perfect recall, enabling them to provide consistent, accurate, and personalized service round-the-clock, every day of the year. With the ability to autonomously perform tasks across over 5,000 different applications, Air.ai eliminates the need for traditional training, management, or motivation of human agents, thereby reducing overhead costs and enhancing operational efficiency.
The implications of Air.ai’s technology extend beyond just manpower augmentation; it fundamentally transforms how businesses interact with their customers. By handling phone calls that can last anywhere from 10 to 40 minutes, the AI IVR agents ensure that customer queries are not just answered but are dealt with in a manner that rivals, or even surpasses, human capability. This level of interaction, coupled with the AI’s ability to take autonomous actions, offers a seamless integration into existing business processes, ensuring that every customer interaction is optimized for satisfaction and efficiency. For businesses, this means not only improved customer service outcomes but also significant enhancements in scalability and operational agility, including tasks performed by an AI Receptionist or AI Telemarketing agents.
| Website: | https://www.air.ai/ |
|---|---|
| Founded in: | 2019 |
| Founder: | Caleb Maddix |
| CEO: | Caleb Maddix |
| Address: | Miami, Florida, USA |
| Email: | [email protected] |
Smith AI is a better alternative to Air.AI
We've compared price, features, voice samples, and more, and Smith AI is a better alternative to Air.AI
Compare Smith AI Product Suite vs Air.AI
If you are looking to invest in either Smith AI or Air.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Virtual Receptionists
- Outreach Campaigns
- Webchat
- AI Agent
Smith AI vs Air.AI Pricing
Compare Smith AI vs Air.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Web Chat: À la carte | $10 | |
| Web Chat: Starter | $140 | |
| Web Chat: Basic | $300 | |
| Web Chat: Pro | $600 |
Smith AI vs Air.AI Features Comparison
A side-by-side comparison of Smith AI vs Air.AI features
Smith AI Features |
Air.AI Features |
|---|---|
Live chat agentsLive agents work in tandem with AI so conversations are handled efficiently, 24/7. |
Human-Like Conversational AIAir.ai is capable of having extended phone conversations (10-40 minutes) that sound like a real human, thanks to its advanced AI that can mimic natural human speech and tonality. |
Online dashboardAccess invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard. |
Infinite Memory and Perfect RecallThe AI has the ability to remember past interactions and recall details accurately, providing a seamless and personalized experience for each caller. |
Custom branding & colorsChoose how your chat widget looks on your website so it matches your brand design. |
Autonomous Actions Across ApplicationsAir.ai can autonomously perform tasks across over 5,000 applications, enabling it to handle a wide range of business processes without human intervention. |
Mobile-optimizedOur chat widget works on every device and browser — computer, tablet, or phone. |
24/7 OperationThe AI operates continuously, providing 24/7 service without the need for breaks or downtime, ensuring constant availability for customer interactions. |
Google AnalyticsSync chat data directly into your Google Analytics account for streamlined reporting. |
Multi-Call HandlingAir.ai can manage multiple calls simultaneously, scaling its operations to meet the demands of high call volumes. |
AI technologyOur proprietary live chat technology enables agents to offer exceptional service to clients. |
Advanced Logic TreesUsers can set up complex logic trees that guide the AI’s responses based on what the caller says, enabling highly customized and contextually relevant interactions. |
Proactive chatPrompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds. |
Language SupportWhile primarily supporting English, Air.ai can perform in other languages by using advanced mode and translating prompts, enhancing its versatility for global operations. |
Custom placementChoose where your chat widget is displayed — site-wide or just on specific pages. |
Spam and Scam DetectionThe AI includes features to minimize the chances of calls being marked as spam or telemarketing, ensuring higher pickup rates and better engagement. |
Chat transcriptsView full chat transcripts of all conversations between our agents and your customers. |
Integration with CRM Systems:Air.ai can integrate with customer relationship management systems to streamline data handling and ensure all interactions are logged and managed efficiently. |
Custom knowledge baseBuild a knowledge base that immediately answers common questions from customers. |
Voice CustomizationFuture updates will include a library of voices and the ability to clone voices, allowing businesses to tailor the AI’s voice to better match their brand. |
Text notificationsGet notified on your phone with a text message every time a new chat occurs. |
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Real-time translationWe leverage neural network AI to instantly translate chats between English and Spanish. |
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Chat insight & metadataAccess real-time chat analytics and full transcripts available in every client dashboard. |
Smith AI vs Air.AI Use Cases
Most apps in this space have similar use cases but you can compare Smith AI vs Air.AI use cases if you were looking for something unique.
Smith AI Use Cases |
Air.AI Use Cases |
|---|---|
Virtual Receptionist ServicesSmith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff. |
Customer Service AutomationAir.ai can handle a wide range of customer service inquiries autonomously, providing answers to common questions, troubleshooting issues, and guiding customers through processes without the need for human intervention. This ensures 24/7 availability and reduces wait times for customers. |
Outbound Calling and Sales DevelopmentUtilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process. |
Lead Qualification and Follow-UpThe AI can engage potential leads in detailed conversations, qualify them based on predefined criteria, and follow up on initial inquiries. This helps sales teams focus on high-quality leads and improves the efficiency of lead management processes. |
Web Chat ServicesSmith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates. |
Appointment Scheduling and RemindersAir.ai can manage appointment bookings by interacting with clients, scheduling appointments directly into the business’s calendar system, and sending reminders to reduce no-show rates. This is particularly useful for medical practices, salons, and other service-based businesses. |
Lead Intake and QualificationThrough both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management. |
Order Processing and ManagementE-commerce and retail businesses can leverage Air.ai to handle order processing over the phone, including taking orders, confirming details, and updating customers on their order status. This streamlines operations and enhances the customer experience. |
After-Hours and Overflow Call HandlingSmith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity. |
Survey and Feedback CollectionAir.ai can conduct surveys and collect feedback from customers through natural, conversational interactions. This provides businesses with valuable insights into customer satisfaction and areas for improvement. |
Technical Support and TroubleshootingTech companies can use Air.ai to provide first-level technical support, guiding users through troubleshooting steps and resolving common issues. This reduces the burden on human support agents and improves response times. |
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Billing and Payment HandlingAir.ai can assist customers with billing inquiries, process payments, and manage subscription renewals, ensuring a smooth and efficient handling of financial transactions. |
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HR and Employee InteractionBusinesses can use Air.ai for HR purposes, such as answering employee queries about policies, scheduling interviews, and managing routine HR tasks, freeing up HR personnel to focus on more complex issues. |
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Event Registration and ManagementFor businesses and organizations hosting events, Air.ai can manage event registrations, provide information to attendees, and handle post-event follow-ups, ensuring a seamless experience for participants. |
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Real Estate Inquiries and SchedulingReal estate agents can utilize Air.ai to handle property inquiries, schedule viewings, and provide information about listings, improving the efficiency of client interactions and property management. |
Smith AI vs Air.AI Clients
See which companies trust Smith AI & Air.AI for all their generative AI needs.
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Smith AI vs Air.AI Reviews
See how Smith AI vs Air.AI stack up by what users think of them.
Senior Case Manager
One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.
Smith.AI helps our busy law firm serve clients with excellence
Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.
Good Experience
They are responsive and they allow you to provide them with your own script.
Tried this company for over two years…
Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.
HORRIBLE!!!
HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!
Air.AI not reviewed yet.
