Ruby
Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.
MoneyPenny
MoneyPenny offers personalized call answering services that seamlessly integrate with your business, ensuring calls are handled as if by your own team.
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About Ruby
Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.
Maximize your customer engagement opportunities with Ruby’s trusted support solutions.
| Website: | https://www.ruby.com/ |
|---|---|
| Founded in: | 2003 |
| Founder: | Jill Nelson |
| CEO: | Kate Winkler |
| Address: | Downtown, Portland, Oregon, USA |
| Phone: | 866-611-7829 |
| Email: | [email protected] |
| Live Chat: | Yes |
About MoneyPenny
MoneyPenny truly personalizes how they answer calls. With a team of dedicated professionals enhanced by advanced technology, they understand your business and customers inside out, allowing them to answer calls as if they are part of your team. Their AI Receptionist and AI Answering Service are so skilled that callers will believe they are speaking directly with you.
They are the only provider who can genuinely claim to be a seamless extension of you and your team. Not only do they offer experienced personnel who work as if they are based within your business, but their proprietary technology enables them to answer AI phone calls with the same confidence and knowledge as you. Additionally, their AI IVR integrates seamlessly with all your favorite software, making their service perfect for AI Telemarketing needs.
| Website: | https://www.moneypenny.com/us/virtual-receptionist-service/ |
|---|---|
| Founded in: | 2000 |
| Founder: | Ed Reeves, Rachel Clacher |
| CEO: | Joanna Swash |
| Address: | Wrexham, NorthWales, United Kingdom |
| Phone: | 844 364 6619 |
| Email: | [email protected] |
| Live Chat: | Yes |
MoneyPenny is a better alternative to Ruby
We've compared price, features, voice samples, and more, and MoneyPenny is a better alternative to Ruby
Compare Ruby Product Suite vs MoneyPenny
If you are looking to invest in either Ruby or MoneyPenny and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
Ruby vs MoneyPenny Pricing
Compare Ruby vs MoneyPenny subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| 50 minutes per month | $235 | |
| 100 minutes per month | $375 | |
| 200 minutes per month | $680 | |
| 500 minutes per month | $1,640 |
| Monthly Price | Yearly Price | |
| Contact Support |
Ruby vs MoneyPenny Features Comparison
A side-by-side comparison of Ruby vs MoneyPenny features
Ruby Features |
MoneyPenny Features |
|---|---|
24/7 Live AnsweringRuby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates. |
24/7 Call AnsweringMoneypenny provides round-the-clock call answering, ensuring that your business never misses an opportunity, regardless of the time of day |
Bilingual ServicesRecognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service. |
Personalized ServiceCalls are answered by dedicated receptionists who are fully briefed on your business, making them sound like an in-house team member. This ensures a seamless and professional experience for your customers |
Customizable Call HandlingBusinesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs. |
Bespoke Call Handling SoftwareMoneypenny uses custom call handling software that allows receptionists to access all necessary information instantly, enabling them to manage calls with the same knowledge and confidence as your own team |
Integrated Live ChatRuby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling. |
Real-Time AvailabilityThe system integrates with your calendar and even Microsoft Teams, allowing receptionists to know your real-time availability and transfer calls to you whether you are in the office or remote |
Robocall FilteringTo maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries. |
Omnichannel SupportIn addition to phone calls, Moneypenny also manages live chats, text messages, and emails, providing a comprehensive communication solution for your business |
Mobile AppWith a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere. |
Advanced Call RecognitionThe system can recognize repeat callers and VIPs, allowing for personalized service and efficient call management. It can also filter out cold calls and spam |
HIPAA ComplianceFor businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information. |
CRM IntegrationPre-qualified inquiries and appointments can be directly entered into your CRM, streamlining your workflow and ensuring that all leads are captured and managed effectively |
Free Trial and Flexible PlansMoneypenny offers a free trial so businesses can experience the benefits first-hand. Flexible pricing plans are available to suit businesses of all sizes |
Ruby vs MoneyPenny Use Cases
Most apps in this space have similar use cases but you can compare Ruby vs MoneyPenny use cases if you were looking for something unique.
Ruby Use Cases |
MoneyPenny Use Cases |
|---|---|
Small Business SupportRuby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours |
24/7 Customer SupportBusinesses need to ensure that customer inquiries are handled promptly, even outside of normal business hours. |
Legal FirmsFor legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism |
Appointment Scheduling and ManagementManaging appointments and scheduling can be time-consuming and prone to errors when handled manually. |
Healthcare ServicesRuby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times |
Handling High Call VolumesBusinesses can experience periods of high call volumes, making it difficult to manage all inquiries effectively. |
Real EstateRuby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive |
Personalized Customer InteractionCustomers expect personalized and informed interactions when they call a business. |
Lead Capture and QualificationRuby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses |
Lead Qualification and CRM IntegrationCapturing and qualifying leads efficiently is critical for business growth. |
Appointment Scheduling and ManagementRuby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts |
VIP Call Handling and Spam FilteringIdentifying and prioritizing calls from VIP customers while filtering out spam is essential for maintaining high service standards. |
Outbound Calling and Customer Follow-UpRuby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers |
Omnichannel CommunicationBusinesses need to manage customer interactions across multiple channels, including phone, chat, text, and email. |
Enhanced Professional ImageSmall businesses and startups need to project a professional image to compete with larger companies. |
Ruby vs MoneyPenny Reviews
See how Ruby vs MoneyPenny stack up by what users think of them.
Ruby not reviewed yet.
Moneypenny - professional - and they do what they say!
Moneypenny - very professional and I can't fault the service that they have provided. They're backed up by very good systems and all of the team who have handled our calls have been great!
Can’t go wrong
Recently set up a plan with them to handle calls for us and Courtney dealt with all this and made things as easy as possible. Any questions I had shed answer my call and deal with it smoothly. On a whole, can’t recommend them enough
This is an organisation that you can rely on to provide you with a truly first class experience.
Once again, my inquiry was dealt with in a speedy, efficient and professional manner. In today's world this appears to be the exception rather than the rule but it's great to know that some companies still focus on providing excellent customer service and it is very much appreciated and valued.
Poor, unreliable and unprofessional service
We have a business line provided by Moneypenny and we keep having issues with it. I have now called them about 8 times over two days and am still unable to get the issue resolved. The two times I’ve called them today - both well within business hours - they’ve told me there’s nobody available to take the call.
The price plan they agreed was per call…
The price plan they agreed was per call .then they changed it per minute .when it’s per minute they stall and drag out answering your call so they get paid more uses them for over 10 years .the price is very high quality of service is very bad if you want to talk to them good luck they can’t even answer there own phones .had to contact the bank as they a continue to take money .get a cheaper service they will not return my calls complete rip off
