Ruby
Ruby virtual receptionists offers human-driven virtual receptionist and live chat services, providing small businesses across the US with the tools to excel in every interaction.
Convoso
Convoso is a contact center solution provider that accelerates lead engagement with continuous innovations in dialer and AI technologies, helping businesses reach more leads faster.
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About Ruby
Every interaction presents an opportunity to excel. Seize these moments with Ruby’s human-centric virtual receptionist and live chat services, trusted by small businesses across the US.
Maximize your customer engagement opportunities with Ruby’s trusted support solutions.
| Website: | https://www.ruby.com/ |
|---|---|
| Founded in: | 2003 |
| Founder: | Jill Nelson |
| CEO: | Kate Winkler |
| Address: | Downtown, Portland, Oregon, USA |
| Phone: | 866-611-7829 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Convoso
Convoso is a contact center solution provider that enhances business outreach by accelerating lead engagement through continuous innovations in dialer and AI IVR technologies. Their solutions also leverage AI phone call systems to optimize communication and boost productivity. Furthermore, Convoso’s AI Answering Service ensures that no call is missed, while the AI Receptionist seamlessly manages customer inquiries. Their cutting-edge AI Telemarketing solutions continue to revolutionize lead engagement and business growth.
| Website: | https://www.convoso.com/ |
|---|---|
| Founded in: | 2006 |
| Founder: | Nima Hakimi, Bobby Hakimi, Ari Rashti |
| CEO: | Nima Hakimi |
| Address: | Los Angeles, California, USA |
| Phone: | 1 (866) 788-4908 |
| Email: | [email protected] |
| Live Chat: | Yes |
Convoso is a better alternative to Ruby
We've compared price, features, voice samples, and more, and Convoso is a better alternative to Ruby
Compare Ruby Product Suite vs Convoso
If you are looking to invest in either Ruby or Convoso and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- Auto Dialers
- CallCatalyst™
- ClearCallerID™
- Click-to-Comply™
- DX5 Engine
- StateTracker™
- Voso.ai
Ruby vs Convoso Pricing
Compare Ruby vs Convoso subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| 50 minutes per month | $235 | |
| 100 minutes per month | $375 | |
| 200 minutes per month | $680 | |
| 500 minutes per month | $1,640 |
| Monthly Price | Yearly Price | |
| Contact Support |
Ruby vs Convoso Features Comparison
A side-by-side comparison of Ruby vs Convoso features
Ruby Features |
Convoso Features |
|---|---|
24/7 Live AnsweringRuby provides around-the-clock live answering services, ensuring that no call goes unanswered, which can significantly improve customer satisfaction and retention rates. |
Multiple Dialing ModesConvoso supports predictive, power, progressive, and preview dialing modes, allowing businesses to choose the most efficient dialing method based on their specific needs |
Bilingual ServicesRecognizing the diverse needs of modern businesses, Ruby offers bilingual receptionist services in English and Spanish, expanding the accessibility and inclusiveness of customer service. |
Skills-Based RoutingThis feature ensures calls are directed to the most qualified agents based on their skills and expertise, improving call handling efficiency and customer satisfaction |
Customizable Call HandlingBusinesses can personalize their call handling procedures with Ruby, including custom greetings and specific instructions for call forwarding, ensuring that the service aligns perfectly with their operational needs. |
Caller ID Reputation ManagementConvoso helps manage and monitor caller IDs to reduce the risk of calls being flagged as spam, thereby increasing contact rates and maintaining high call quality |
Integrated Live ChatRuby's live chat services extend the personal touch of its virtual receptionists to online platforms, enabling immediate engagement with website visitors, lead capture, and appointment scheduling. |
Dynamic ScriptingThe platform provides customizable scripts that adapt in real-time during calls, helping agents respond effectively to various scenarios and stay compliant with regulations |
Robocall FilteringTo maintain efficiency and focus on meaningful interactions, Ruby includes robocall filtering, ensuring that receptionists spend time only on legitimate inquiries. |
Omnichannel SupportConvoso integrates multiple communication channels, including voice, SMS, and email, enabling synchronized customer engagement across different platforms |
Mobile AppWith a dedicated mobile app, Ruby allows business owners to manage their call activities, view messages and voicemails, and maintain control over their communications from anywhere. |
Advanced Reporting and AnalyticsConvoso offers highly customizable dashboards and reporting tools that provide real-time insights into call center performance, helping businesses make data-driven decisions to optimize their operations |
HIPAA ComplianceFor businesses in the healthcare sector, Ruby ensures that all receptionists are HIPAA-trained, maintaining the confidentiality and security of patient information. |
Answering Machine DetectionWith up to 97% accuracy, this feature ensures agents spend more time talking to live leads by filtering out calls that go to voicemail |
Compliance ToolsConvoso includes tools to ensure compliance with TCPA and other regulations, helping businesses avoid legal issues while maintaining efficient call operations |
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Smart Voicemail DropThis feature allows strategic voicemail drops based on call cadence, maximizing the likelihood of callbacks and improving lead engagement |
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Integration with Third-Party ApplicationsConvoso's open API allows seamless integration with major third-party applications, enhancing the functionality and flexibility of the contact center software |
Ruby vs Convoso Use Cases
Most apps in this space have similar use cases but you can compare Ruby vs Convoso use cases if you were looking for something unique.
Ruby Use Cases |
Convoso Use Cases |
|---|---|
Small Business SupportRuby's services are particularly beneficial for small businesses that may not have the resources to staff full-time receptionists. By handling incoming calls and live chats, Ruby helps these businesses maintain a professional image and ensures that no customer inquiries go unanswered, even outside of regular business hours |
Sales and Lead GenerationConvoso excels in accelerating sales processes and improving lead generation efforts by automating initial outreach, qualifying leads, and scheduling appointments. |
Legal FirmsFor legal practices, Ruby provides a secure and reliable way to manage client communications and sensitive information, adhering to HIPAA compliance when necessary. This includes scheduling appointments, handling client queries, and ensuring all communications are conducted with the utmost confidentiality and professionalism |
Customer Service AutomationThe platform's AI capabilities enable businesses to provide 24/7 customer support, handling routine inquiries and freeing up human agents to tackle more complex issues. |
Healthcare ServicesRuby's HIPAA-compliant virtual receptionists are ideal for healthcare providers who need to manage patient appointments, handle sensitive medical inquiries, and maintain patient privacy and security at all times |
Appointment SchedulingConvoso can manage appointment bookings and reminders, reducing no-shows and ensuring efficient scheduling. |
Real EstateRuby assists real estate agents by managing calls related to property inquiries, scheduling viewings, and providing immediate responses to potential buyers or renters, thus helping agents stay organized and responsive |
Healthcare EngagementFor healthcare providers, Convoso can automate patient interactions, schedule appointments, send reminders, and handle follow-ups, improving patient engagement and reducing administrative burdens. |
Lead Capture and QualificationRuby’s virtual receptionists help businesses capture and qualify leads by providing immediate interaction. They can engage website visitors, answer their questions, and convert inquiries into qualified leads or scheduled appointments, which is crucial for sales and service-oriented businesses |
Compliance ManagementWith features designed to ensure compliance with various regulations, Convoso helps businesses maintain adherence to legal requirements while optimizing their call center operations. |
Appointment Scheduling and ManagementRuby integrates with various calendar systems to handle appointment bookings, updates, and cancellations, allowing businesses to streamline their scheduling processes without the risk of double-booking or scheduling conflicts |
Omnichannel MarketingBusinesses can leverage Convoso’s support for multiple communication channels to run comprehensive marketing campaigns that engage leads through their preferred medium. |
Outbound Calling and Customer Follow-UpRuby's services extend to outbound calling, where they can perform follow-ups, confirm appointments, or reach out to clients for feedback, helping businesses maintain a proactive relationship with their customers |
Insurance and Financial ServicesConvoso assists in pre-qualifying clients, scheduling consultations, and managing client follow-ups, enhancing efficiency and customer satisfaction in these sectors. |
Ruby vs Convoso Reviews
See how Ruby vs Convoso stack up by what users think of them.
Ruby not reviewed yet.
"Convoso is very user-friendly, does have some bugs though."
I appreciate how you can set appointments to make calls, and then the call will be served up to you at the correct time. It is user friendly on the front end, and I use this software every day. Customer support is very responsive. I cannot speak to the ease of implementation and integration because I am a front end user.
Convoso
Great product...especially for working through a bulk of data with a smaller staff. We can't wait to see what a bigger team can do with it!
"Works seamlessly for my needs, have no complaints"
The product is reliable and persistent. Downtimes are extremely rare and quickly resolved. I use daily and it is mostly used as an outbound dialer and I'm never sitting around waiting long for the next call.
