About Patlive
Experience 24/7 live answering service with 100% US-based receptionists, offering flexible call handling and affordable pricing.
| Website: | https://www.patlive.com/ |
|---|---|
| Founded in: | 1990 |
| Founder: | Glen Davidson |
| CEO: | Glen Davidson |
| Address: | Tallahassee, Florida, USA |
| Phone: | 850-660-3161 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Bland.AI
Bland is an AI phone calling platform that leverages its API to seamlessly send and receive AI phone calls using a programmable voice agent.
With less than 10 lines of code, users can send their first AI phone call using the advanced features provided by Bland. The system includes live call transfers, allowing calls to be transferred to a human when predefined conditions are met. Through live context integration, APIs can inject real-time data into phone calls, enhancing the interaction. Users can select from a library of human-like voices or create a voice clone for more personalized communication.
Bland offers enterprise-grade capabilities for scaling, including fine-tuning features that train an AI phone agent on existing calls to improve performance and build guardrails against hallucination. Custom tools enable the phone agent to access external APIs during calls, allowing access to customer records, knowledge bases, and performing actions like scheduling appointments. Dedicated infrastructure ensures reliability by partitioning an enterprise’s infrastructure from the general API, even during high-volume moments.
Bland supports various use cases, including AI IVR, AI Answering Service, AI Receptionist, and AI Telemarketing,, making it versatile for businesses. It maintains high standards with features such as call monitoring, prompt filtering, rate limits for scaling, and periodic audits to ensure trust and safety. They actively restrict the calls they support to ensure their AI phone call technology continues to benefit consumers, businesses, and society as a whole.
| Website: | https://www.bland.ai/ |
|---|---|
| Founded in: | 2023 |
| Founder: | Brian Bell |
| CEO: | Brian Bell |
| Address: | Mountain View, California, USA |
| Email: | [email protected] |
| Live Chat: | No |
Patlive is a better alternative to Bland.AI
We've compared price, features, voice samples, and more, and Patlive is a better alternative to Bland.AI
Compare Patlive Product Suite vs Bland.AI
If you are looking to invest in either Patlive or Bland.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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Patlive vs Bland.AI Pricing
Compare Patlive vs Bland.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Starter | $205 | |
| Standard | $360 | |
| Premium | $535 | |
| Pro | $825 |
| Monthly Price | Yearly Price | |
| Contact Support |
Patlive vs Bland.AI Features Comparison
A side-by-side comparison of Patlive vs Bland.AI features
Patlive Features |
Bland.AI Features |
|---|---|
24/7 Answering ServicePATLive ensures that every call is answered, no matter the time of day or night, providing businesses with constant availability to handle customer inquiries and capture every opportunity. |
Sub-Second LatencyBland.ai ensures extremely fast response times with sub-second latency, making interactions with the AI feel natural and immediate, matching human speed and quality |
Professional Virtual ReceptionistsEquipped with trained receptionists who act as an extension of your team, PATLive offers a high-quality service experience, managing calls with professionalism and care. |
Human-Like VoiceUtilizing advanced natural language processing (NLP) and text-to-speech technologies, Bland.ai produces voices that mimic real human speech patterns and intonations, creating an authentic and seamless conversational experience |
Custom Call HandlingBusinesses can customize how their calls are handled, including call transfer, message taking, and response scripting, tailoring the service to meet specific operational needs. |
Live Call TransfersThe system supports live call transfers to human agents whenever necessary, ensuring that complex or multilingual queries are handled efficiently without any interruptions |
Bilingual ServicesPATLive provides bilingual receptionists to accommodate a diverse customer base, ensuring that both English and Spanish speaking customers receive excellent service. |
Context AwarenessBland.ai’s voice assistants can gather and utilize information from previous interactions, providing personalized and contextually relevant responses. This enhances the customer experience by making conversations more tailored and effective |
Instant Message DeliveryMessages are delivered instantly to the business, ensuring that no critical information is missed and allowing for timely responses. |
Integration CapabilitiesThe platform can easily integrate with various CRM systems, such as Salesforce and HubSpot, and other tools through its open API and Zapier integration. This enables businesses to streamline operations and automate tasks effortlessly |
CRM IntegrationPATLive integrates with customer relationship management (CRM) systems, allowing for seamless data management and ensuring all customer interactions are logged and accessible. |
Scalability and PerformanceBland.ai is designed to handle high volumes of calls without compromising on performance. It scales efficiently to meet the demands of growing businesses, ensuring that customer service remains uninterrupted and effective even during peak times |
Appointment SchedulingReceptionists can schedule appointments directly into the company’s calendar, streamlining the booking process and ensuring efficient management of schedules. |
Personalization OptionsBusinesses can create custom voice clones and set up tailored call routing based on customer characteristics or previous interactions. This level of personalization ensures that each customer interaction feels unique and customized |
Order ProcessingPATLive also offers order processing capabilities, handling transactions and payments to facilitate business operations. |
Real-Time Data InjectionThe platform allows for live data injection during calls, enabling the AI to provide real-time, accurate information based on specific customer data, thereby enhancing the relevance and effectiveness of each interaction |
Lead QualificationReceptionists at PATLive help in qualifying leads by gathering necessary information and ensuring potential customers meet the business's criteria before passing them along to the sales team. |
Patlive vs Bland.AI Use Cases
Most apps in this space have similar use cases but you can compare Patlive vs Bland.AI use cases if you were looking for something unique.
Patlive Use Cases |
Bland.AI Use Cases |
|---|---|
24/7 Live AnsweringPATLive ensures that every call is answered, regardless of the time. This service is particularly valuable for businesses that require round-the-clock availability such as healthcare providers, real estate agencies, and legal firms. |
Customer SupportHandling high volumes of customer inquiries and support requests can be challenging and resource-intensive. |
Professional ReceptionistsPATLive’s receptionists are trained to handle calls professionally, offering a seamless extension of your in-house team. They are equipped to manage various customer inquiries, providing a high-quality service experience. |
Appointment SchedulingBusinesses need an efficient way to manage appointment bookings, cancellations, and rescheduling. |
Customizable Call ScriptsBusinesses can tailor how their calls are handled by setting custom scripts that PATLive's receptionists will follow, ensuring that every call is answered consistently and according to the business's specifications. |
Lead Qualification and SalesSales teams require a streamlined process to qualify leads and follow up on sales inquiries. |
Bilingual SupportOffering services in both English and Spanish, PATLive helps businesses cater to a diverse clientele, enhancing customer satisfaction and expanding market reach. |
Order Processing and TrackingCustomers frequently inquire about order status, shipping details, and returns. |
CRM IntegrationPATLive integrates with various CRM systems, ensuring that all call data is captured accurately and available for future reference. This helps businesses keep track of customer interactions and manage follow-ups more effectively. |
Multi-Language SupportBusinesses serving a diverse customer base need to handle inquiries in multiple languages. |
Appointment SchedulingPATLive’s receptionists can also schedule appointments, managing calendars efficiently to avoid overbooking and ensuring timely appointments for customers. |
Interactive Voice Response (IVR) ReplacementTraditional IVR systems can be frustrating for customers due to rigid menus and long wait times. |
Lead Capture and QualificationThe service includes capturing critical information from potential leads and qualifying them based on predetermined criteria. This helps businesses focus on the most promising prospects. |
Survey and Feedback CollectionGathering customer feedback and conducting surveys can be time-consuming. |
Instant Message DeliveryMessages from calls are delivered instantly to the business, ensuring that no important information is missed and enabling quick responses. |
Emergency Notifications and AlertsTimely dissemination of critical information during emergencies is crucial for businesses. |
Order Processing and Payment CollectionFor businesses that sell products or services, PATLive can handle order processing and payment collection directly during the call. |
Patlive vs Bland.AI Reviews
See how Patlive vs Bland.AI stack up by what users think of them.
I had a different answering service for…
I had a different answering service for our business before coming to PATLive and was completely unsatisfied with them. PATLive has been so easy to work with. Our Onboarding Specialist, Matthew, has been great in getting all the information needed for our company. I love the way that PATLive operates and has been able to integrate into our Jobber software. It really gives me the downtime needed but also pease of knowing all of our customers are still being taken care of!
Amy Hearn came in on her morning off to…
Amy Hearn came in on her morning off to help me get set up with Pat Live. Their service is legendary in the real estate investing industry and going above and beyond is what this Company and their remarkable employees do.The corporate world should take a lesson from these folks!!Thank You Amy,
Great service!
We had an onboarding process of one month with an assigned personal coach, Matt, helping us with any questions and problems. Matt did a great job setting up quickly our service and adjusted it several times to meet our needs. We highly recommend PATlive!
Support client inexistant.
Support client inexistant. Cela fait plus d'une semaine que j'essaye de contacter le support client par mail, je n'ai encore jamais eu personne. De plus, depuis maintenant 2 jours impossible de me connecter et d'accéder à mon compte, j'ai la version payante et je m'inquiète de ne pas pouvoir me servir de cette plateforme ni pouvoir arrêter l'abonnement.
