Patlive
Experience our 24/7 live answering service with 100% US-based receptionists. Enjoy flexible call handling and affordable pricing.
No agent sample available
AnswerFirst
AnswerFirst is the ideal partner for managing 24/7, after-hours, overflow, special projects, and any other situations requiring live answering combined with superior customer service.
No agent sample available
About Patlive
Experience 24/7 live answering service with 100% US-based receptionists, offering flexible call handling and affordable pricing.
| Website: | https://www.patlive.com/ |
|---|---|
| Founded in: | 1990 |
| Founder: | Glen Davidson |
| CEO: | Glen Davidson |
| Address: | Tallahassee, Florida, USA |
| Phone: | 850-660-3161 |
| Email: | [email protected] |
| Live Chat: | Yes |
About AnswerFirst
With over 20 years of experience, AnswerFirst’s talent and technology can cater to exclusive needs, delivering the precise results that companies require. This results in building lasting, productive, and profitable relationships with customers.
Maximize Business Opportunities with Live Answering Services
AnswerFirst’s live answering service and inbound call center solutions are designed to help businesses maximize opportunities and prepare for the unexpected. By answering calls, emails, web chats, social media inquiries, and SMS messages 24/7, AnswerFirst ensures businesses are always available to their customers.
Customized Services to Meet Business Needs
AnswerFirst offers a range of services including appointment scheduling, answering services, business process management, order taking, message taking, and voice mail services. These services can be customized to meet specific business communication and customer service needs.
| Website: | https://answerfirst.com/ |
|---|---|
| Founded in: | 1998 |
| Founder: | Matt Herron |
| CEO: | Matt Herron |
| Address: | Tampa, Florida, USA |
| Phone: | 866-544-5547 |
| Live Chat: | Yes |
Patlive is a better alternative to AnswerFirst
We've compared price, features, voice samples, and more, and Patlive is a better alternative to AnswerFirst
Compare Patlive Product Suite vs AnswerFirst
If you are looking to invest in either Patlive or AnswerFirst and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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Patlive vs AnswerFirst Pricing
Compare Patlive vs AnswerFirst subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Starter | $205 | |
| Standard | $360 | |
| Premium | $535 | |
| Pro | $825 |
Patlive vs AnswerFirst Features Comparison
A side-by-side comparison of Patlive vs AnswerFirst features
Patlive Features |
AnswerFirst Features |
|---|---|
24/7 Answering ServicePATLive ensures that every call is answered, no matter the time of day or night, providing businesses with constant availability to handle customer inquiries and capture every opportunity. |
24/7 Live AnsweringEnsuring that every call is answered, AnswerFirst provides round-the-clock service, which is crucial for maintaining continuous customer support and capturing all potential business opportunities. |
Professional Virtual ReceptionistsEquipped with trained receptionists who act as an extension of your team, PATLive offers a high-quality service experience, managing calls with professionalism and care. |
Customizable Call HandlingBusinesses can customize how calls are answered, including the scripting of responses and the routing of calls, to ensure that each call is handled according to specific business protocols. |
Custom Call HandlingBusinesses can customize how their calls are handled, including call transfer, message taking, and response scripting, tailoring the service to meet specific operational needs. |
Bilingual ReceptionistsTo cater to a diverse clientele, AnswerFirst offers bilingual services, ensuring effective communication with both English and Spanish speaking customers. |
Bilingual ServicesPATLive provides bilingual receptionists to accommodate a diverse customer base, ensuring that both English and Spanish speaking customers receive excellent service. |
Live Call TransferringCalls can be screened and transferred directly to the appropriate party in real-time, allowing for immediate attention to urgent matters. |
Instant Message DeliveryMessages are delivered instantly to the business, ensuring that no critical information is missed and allowing for timely responses. |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, AnswerFirst can manage excess call volume, ensuring that no calls are missed. |
CRM IntegrationPATLive integrates with customer relationship management (CRM) systems, allowing for seamless data management and ensuring all customer interactions are logged and accessible. |
Message TakingDetailed messages are taken when specific individuals are unavailable, and these messages are promptly relayed via text or email, ensuring that all information is captured accurately. |
Appointment SchedulingReceptionists can schedule appointments directly into the company’s calendar, streamlining the booking process and ensuring efficient management of schedules. |
Appointment SchedulingReceptionists can schedule appointments directly into a company’s calendar, helping to streamline the booking process and manage schedules efficiently. |
Order ProcessingPATLive also offers order processing capabilities, handling transactions and payments to facilitate business operations. |
Full Legal IntakeFor law firms, AnswerFirst performs comprehensive legal intake, collecting all necessary information from potential clients to prepare for initial consultations. |
Lead QualificationReceptionists at PATLive help in qualifying leads by gathering necessary information and ensuring potential customers meet the business's criteria before passing them along to the sales team. |
Integrated Software SolutionsAnswerFirst integrates with popular CRM and legal software, enhancing workflow automation and ensuring seamless data management. |
Patlive vs AnswerFirst Use Cases
Most apps in this space have similar use cases but you can compare Patlive vs AnswerFirst use cases if you were looking for something unique.
Patlive Use Cases |
AnswerFirst Use Cases |
|---|---|
24/7 Live AnsweringPATLive ensures that every call is answered, regardless of the time. This service is particularly valuable for businesses that require round-the-clock availability such as healthcare providers, real estate agencies, and legal firms. |
24/7 Customer SupportBusinesses can rely on AnswerFirst to provide round-the-clock customer support, ensuring that all customer inquiries are handled promptly and professionally, regardless of the time of day. This is particularly valuable for companies that operate in multiple time zones or have customers with urgent needs. |
Professional ReceptionistsPATLive’s receptionists are trained to handle calls professionally, offering a seamless extension of your in-house team. They are equipped to manage various customer inquiries, providing a high-quality service experience. |
Appointment SchedulingAnswerFirst can manage appointment bookings, cancellations, and rescheduling directly into a company’s calendar system. This service is ideal for healthcare providers, legal firms, and service-based businesses that need to maintain an organized and efficient schedule. |
Customizable Call ScriptsBusinesses can tailor how their calls are handled by setting custom scripts that PATLive's receptionists will follow, ensuring that every call is answered consistently and according to the business's specifications. |
Lead Capture and QualificationAnswerFirst helps businesses capture and qualify leads through initial phone interactions. This ensures that potential customers receive timely follow-ups and that sales teams can focus on the most promising prospects, enhancing the overall sales process. |
Bilingual SupportOffering services in both English and Spanish, PATLive helps businesses cater to a diverse clientele, enhancing customer satisfaction and expanding market reach. |
Overflow Call HandlingDuring peak business hours or when in-house staff are unavailable, AnswerFirst can manage excess call volume, ensuring that no calls are missed and that customers receive the attention they need. |
CRM IntegrationPATLive integrates with various CRM systems, ensuring that all call data is captured accurately and available for future reference. This helps businesses keep track of customer interactions and manage follow-ups more effectively. |
Bilingual SupportAnswerFirst offers bilingual receptionists to cater to a diverse customer base, providing services in both English and Spanish. This use case is particularly important for businesses serving multilingual communities. |
Appointment SchedulingPATLive’s receptionists can also schedule appointments, managing calendars efficiently to avoid overbooking and ensuring timely appointments for customers. |
Order ProcessingFor retail and e-commerce businesses, AnswerFirst can handle order processing over the phone, managing transactions and ensuring that customer orders are processed efficiently and accurately. |
Lead Capture and QualificationThe service includes capturing critical information from potential leads and qualifying them based on predetermined criteria. This helps businesses focus on the most promising prospects. |
Message Taking and RelayWhen staff are unavailable, AnswerFirst takes detailed messages and relays them via text or email. This ensures that important information is captured and communicated to the appropriate parties without delay. |
Instant Message DeliveryMessages from calls are delivered instantly to the business, ensuring that no important information is missed and enabling quick responses. |
Virtual Receptionist ServicesAnswerFirst acts as a virtual receptionist, handling calls, managing inquiries, and providing a professional first point of contact for businesses. This is especially useful for small to medium-sized businesses that need to project a professional image without the overhead of a full-time receptionist. |
Order Processing and Payment CollectionFor businesses that sell products or services, PATLive can handle order processing and payment collection directly during the call. |
Emergency Response HandlingFor businesses in industries where emergencies can occur, such as healthcare or utilities, AnswerFirst provides emergency response handling, ensuring that urgent calls are prioritized and managed efficiently. |
Patlive vs AnswerFirst Reviews
See how Patlive vs AnswerFirst stack up by what users think of them.
I had a different answering service for…
I had a different answering service for our business before coming to PATLive and was completely unsatisfied with them. PATLive has been so easy to work with. Our Onboarding Specialist, Matthew, has been great in getting all the information needed for our company. I love the way that PATLive operates and has been able to integrate into our Jobber software. It really gives me the downtime needed but also pease of knowing all of our customers are still being taken care of!
Amy Hearn came in on her morning off to…
Amy Hearn came in on her morning off to help me get set up with Pat Live. Their service is legendary in the real estate investing industry and going above and beyond is what this Company and their remarkable employees do.The corporate world should take a lesson from these folks!!Thank You Amy,
Great service!
We had an onboarding process of one month with an assigned personal coach, Matt, helping us with any questions and problems. Matt did a great job setting up quickly our service and adjusted it several times to meet our needs. We highly recommend PATlive!
"Great company! Really helped me grow my business..."
Clients get to talk to a competent person who inturn immediatly shares the information with me in a HIPAA secure manner.
Top tier professionalism and accuracy!
What a huge difference in professionalism and accuracy with Answer First compared to the company we were using for years prior. Each operator provides excellent service each time.
Easy and Quick Onboarding
AnswerFirst is great to work with at all points of the onboarding process. Quick and simple and always available to answer questions. Highly Recommend!
