LexReception
LEX Reception offers more than just 24/7 answering services for lawyers. It helps save time by handling calls, scheduling appointments, and processing payments around the clock.
IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
About LexReception
LEX Reception goes beyond a standard 24/7 answering service for lawyers by saving time on call handling, scheduling appointments, and processing payments around the clock.
| Website: | https://www.lexreception.com/ |
|---|---|
| Founded in: | 2011 |
| Founder: | Jon Bahl |
| CEO: | Jon Bahl |
| Address: | Portland, Oregon, USA |
| Phone: | 1-800-800-9995 |
| Email: | [email protected] |
| Live Chat: | Yes |
About IsOn24
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 AI IVR responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 AI Answering Service automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from AI phone call interactions, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances AI Receptionist automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 AI Telemarketing queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
| Website: | https://www.ison24.com/ |
|---|---|
| Founded in: | 2014 |
| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
LexReception is a better alternative to IsOn24
We've compared price, features, voice samples, and more, and LexReception is a better alternative to IsOn24
Compare LexReception Product Suite vs IsOn24
If you are looking to invest in either LexReception or IsOn24 and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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LexReception vs IsOn24 Pricing
Compare LexReception vs IsOn24 subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
LexReception vs IsOn24 Features Comparison
A side-by-side comparison of LexReception vs IsOn24 features
LexReception Features |
IsOn24 Features |
|---|---|
24/7 Client Reception and SupportLEX Reception ensures that law firms are accessible to clients around the clock, providing 24/7 live answering services. This is crucial for legal practices that need to be available for urgent client inquiries at any time, improving client satisfaction and retention. |
24/7 AI Voice AssistantProvides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered. |
Legal Intake ServicesThe service includes comprehensive legal intake, where receptionists gather detailed information from new clients during their initial call. This helps law firms qualify leads effectively and ensure that they have all the necessary information to proceed with potential cases. |
Text Back and Two-Way TextingAutomatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device. |
Appointment SchedulingLEX Reception handles appointment scheduling directly into the firm’s calendar system. This ensures efficient management of client meetings and reduces the likelihood of missed or double-booked appointments. |
Automatic Call QueueManages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times. |
Lead Capture and QualificationBy capturing and qualifying leads, LEX Reception helps law firms maximize their marketing ROI. Receptionists ask relevant questions to determine the viability of leads, ensuring that only qualified prospects are passed on to the legal team for follow-up. |
Online Appointments and Reservations:Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions. |
Bilingual SupportOffering bilingual services, LEX Reception caters to both English and Spanish-speaking clients, which is particularly beneficial for firms serving diverse communities. This ensures that language barriers do not hinder client communication and service. |
Customizable Voice and IVR ModeOffers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...). |
Custom Call HandlingLaw firms can customize how their calls are handled, including scripting responses and prioritizing urgent calls. This ensures that every client interaction aligns with the firm’s standards and provides a consistent client experience. |
Integration with Existing SystemsSeamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency. |
Integration with Legal SoftwareLEX Reception integrates seamlessly with popular legal practice management software such as Clio, MyCase, and PracticePanther. This integration helps streamline workflow and ensures that all client interactions are logged and managed efficiently. |
Call Recording and TranscriptionRecords all calls and provides transcriptions, enabling easy review and analysis of customer interactions. |
Live Chat SupportIn addition to phone answering services, LEX Reception offers real-time chat support for web visitors. This enhances client engagement and provides an immediate response to potential clients who prefer online communication. |
Reports and AnalyticsOffers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions. |
Flexible Number ManagementSupports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed. |
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Business TextingIntegrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses. |
LexReception vs IsOn24 Use Cases
Most apps in this space have similar use cases but you can compare LexReception vs IsOn24 use cases if you were looking for something unique.
LexReception Use Cases |
IsOn24 Use Cases |
|---|---|
24/7 Live AnsweringLEX Reception provides continuous availability with live receptionists answering calls around the clock. This ensures that clients can reach the firm at any time, enhancing client satisfaction and retention by being accessible whenever needed |
24/7 Customer SupportBusinesses often miss calls after hours, leading to lost opportunities and dissatisfied customers |
Customized Call HandlingThe service includes customizable call scripts tailored to match the firm's tone and approach. This ensures consistent and professional communication with clients, creating a positive first impression and reinforcing the firm's brand |
Appointment and Reservation ManagementManaging reservations and appointments manually can be time-consuming and prone to errors. |
Legal Intake Specialists:LEX Reception offers comprehensive legal intake services, capturing detailed information from new clients during their initial call. This helps firms qualify leads effectively and gather necessary information to proceed with cases efficiently |
Handling High Call VolumesBusinesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls |
Appointment SchedulingReceptionists can schedule consultations and appointments directly into the firm's calendar system. This feature helps manage client meetings efficiently and ensures that appointments are well-organized and tracked |
Streamlined Communication for Property ManagementProperty managers need to handle numerous tenant inquiries and maintenance requests efficiently. |
Bilingual ServicesTo cater to a diverse clientele, LEX Reception offers bilingual receptionists who can handle calls in both English and Spanish, ensuring effective communication with non-English speaking clients |
Enhanced Customer Interaction for RestaurantsRestaurants need to manage reservations, order inquiries, and customer questions, often during busy hours. |
Lead Capture and QualificationThe service helps firms capture and qualify leads by asking relevant questions to determine the viability of potential clients. This ensures that only qualified leads are passed on to the legal team, optimizing the firm's marketing efforts |
E-commerce and Online Business SupportE-commerce businesses need to manage a high volume of customer inquiries and support requests. |
Live Chat SupportIn addition to phone answering services, LEX Reception provides real-time chat support for web visitors. This enhances client engagement and offers immediate responses to potential clients who prefer online communication |
Inbound Sales and Lead ConversionBusinesses need to capture and convert leads efficiently, especially during times of high traffic. |
Document Sending and ManagementLEX Reception can handle sending and managing documents on behalf of the firm, streamlining administrative tasks and ensuring that important paperwork is handled promptly and accurately |
Scalable Communication for Small BusinessesSmall businesses often struggle with managing communication due to limited resources. |
Mobile App AccessThe service includes a mobile app that allows attorneys to stay connected with their firm on the go. The app provides access to messages, call logs, and client information, ensuring that lawyers can manage their practice efficiently from anywhere |
LexReception vs IsOn24 Reviews
See how LexReception vs IsOn24 stack up by what users think of them.
Krishna was incredibly helpful and…
Krishna was incredibly helpful and patient, taking the time to guide me through the entire process step by step. His support made everything clear and manageable.
Brianna Q
Brianna Q. has been giving us great service by checking in and being responsive to our requests. We are glad we have an assigned acct. rep. like Brianna to follow up and check in with, even when things are fine.
Enarosa was a great help during the set…
Enarosa was a great help during the set up of our account.
IsOn24 not reviewed yet.
