IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
My AI Front Desk
My AI Front Desk is a virtual receptionist software that automates phone scheduling and Q&A, allowing customers to text, call, and ask complex questions.
About IsOn24
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 AI IVR responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 AI Answering Service automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from AI phone call interactions, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances AI Receptionist automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 AI Telemarketing queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
| Website: | https://www.ison24.com/ |
|---|---|
| Founded in: | 2014 |
| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
About My AI Front Desk
My AI Front Desk offers a 24/7 AI phone call receptionist, ensuring businesses never miss a call again. This AI-powered service allows businesses to pick up the phone, schedule appointments, and answer questions even after business hours, providing seamless customer support around the clock.
Designed as an AI receptionist that never sleeps, My AI Front Desk captures calls and appointments 24/7. Businesses can choose to forward all calls or just missed calls to this intelligent receptionist. Tailored to understand everything about the business and its services, the AI receptionist can easily answer complex questions from callers.
Additionally, the AI receptionist can send texts and schedule appointments during conversations. For instance, if a caller requests an appointment, the receptionist can text them a custom link, such as a Calendly link for general bookings, a Vagaro link for salon/spa bookings, or a Booksy link for wellness bookings.
Building and tweaking the AI receptionist is remarkably simple, taking just five minutes to create, purchase, and publish. Businesses can update the receptionist’s knowledge base or greeting phrase anytime, ensuring it remains current and effective.
Advanced analytics provide businesses with insights into call transcripts, text history, and voicemails directly from the admin dashboard. Phone numbers of callers can be exported for targeted promotions. The AI receptionist can handle unlimited calls, even in parallel, ensuring no opportunity is missed.
Creating the AI receptionist involves inputting details about the business, services, and booking portals. Once set up, businesses can forward their existing phone number to the new AI receptionist, viewing inbound leads, voicemails, and analytics through the admin dashboard. Modifications can be made anytime, allowing businesses to update information such as temporary sales or business hours promptly.
The AI Answering Service also functions as an AI IVR, routing calls to different departments or handling customer queries automatically. It can even be used for AI Telemarketing, helping businesses reach potential clients efficiently.
| Website: | https://www.myaifrontdesk.com/ |
|---|---|
| Founded in: | 2023 |
| Email: | [email protected] |
| Live Chat: | Yes |
Compare IsOn24 Product Suite vs My AI Front Desk
If you are looking to invest in either IsOn24 or My AI Front Desk and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- AI Agent
IsOn24 vs My AI Front Desk Pricing
Compare IsOn24 vs My AI Front Desk subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Small Business Plan | $65 | |
| Advanced Integration Plan | Contact Support |
IsOn24 vs My AI Front Desk Features Comparison
A side-by-side comparison of IsOn24 vs My AI Front Desk features
IsOn24 Features |
My AI Front Desk Features |
|---|---|
24/7 AI Voice AssistantProvides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered. |
24/7 AvailabilityThe AI receptionist operates around the clock, ensuring no call goes unanswered, handling business inquiries, bookings, and cancellations even after business hours |
Text Back and Two-Way TextingAutomatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device. |
Automated SchedulingIntegrates with popular scheduling tools like Vagaro and Calendly to automate appointment bookings, modifications, and cancellations seamlessly |
Automatic Call QueueManages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times. |
Text and Call HandlingCustomers can interact with the AI via text or call, asking complex questions and receiving immediate responses, mimicking a human receptionist's capabilities |
Online Appointments and Reservations:Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions. |
Customizable WorkflowsOffers advanced workflows for texting, call transferring, and intake forms, allowing the AI to perform complex tasks based on predefined scenarios. This feature helps in managing various customer interactions efficiently |
Customizable Voice and IVR ModeOffers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...). |
Intelligent Call RoutingThe AI can intelligently transfer calls to the appropriate department based on the caller’s needs, such as billing, technical support, or sales inquiries, ensuring specialized assistance |
Integration with Existing SystemsSeamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency. |
Bilingual SupportSupports multiple languages, allowing the receptionist to interact with a diverse customer base and providing an inclusive customer service experience |
Call Recording and TranscriptionRecords all calls and provides transcriptions, enabling easy review and analysis of customer interactions. |
Real-Time Notifications and AnalyticsProvides instant notifications for missed calls and voicemails, along with detailed analytics in the admin dashboard. This helps businesses keep track of customer interactions and improve service quality |
Reports and AnalyticsOffers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions. |
Easy Setup and ModificationBusinesses can set up their AI receptionist in less than five minutes and modify its greeting, knowledge base, and workflows anytime, ensuring the system remains up-to-date with business needs |
Flexible Number ManagementSupports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed. |
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Business TextingIntegrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses. |
IsOn24 vs My AI Front Desk Use Cases
Most apps in this space have similar use cases but you can compare IsOn24 vs My AI Front Desk use cases if you were looking for something unique.
IsOn24 Use Cases |
My AI Front Desk Use Cases |
|---|---|
24/7 Customer SupportBusinesses often miss calls after hours, leading to lost opportunities and dissatisfied customers |
24/7 Customer SupportProviding continuous customer support to handle inquiries and service requests outside of regular business hours. |
Appointment and Reservation ManagementManaging reservations and appointments manually can be time-consuming and prone to errors. |
Appointment SchedulingAutomating the scheduling process for appointments, reducing the workload on human staff. |
Handling High Call VolumesBusinesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls |
Lead Generation and QualificationCapturing and qualifying leads through initial interactions without requiring human intervention. |
Streamlined Communication for Property ManagementProperty managers need to handle numerous tenant inquiries and maintenance requests efficiently. |
Handling Common InquiriesResponding to frequently asked questions and providing information about services, hours, and locations. |
Enhanced Customer Interaction for RestaurantsRestaurants need to manage reservations, order inquiries, and customer questions, often during busy hours. |
Call Routing and TransfersDirecting calls to the appropriate departments or individuals within an organization based on the caller's needs. |
E-commerce and Online Business SupportE-commerce businesses need to manage a high volume of customer inquiries and support requests. |
Texting WorkflowsAutomating the sending of text messages for appointment confirmations, reminders, and information sharing. |
Inbound Sales and Lead ConversionBusinesses need to capture and convert leads efficiently, especially during times of high traffic. |
Multilingual SupportServing a diverse customer base by providing support in multiple languages. |
Scalable Communication for Small BusinessesSmall businesses often struggle with managing communication due to limited resources. |
Real-Time Notifications and AnalyticsKeeping track of customer interactions and analyzing call data for insights and improvements. |
