IsOn24
IsOn24 is a 24/7 AI-driven virtual assistant that handles appointments, customer inquiries, and call queues, integrating seamlessly with calendars and CRMs.
MoneyPenny
MoneyPenny offers personalized call answering services that seamlessly integrate with your business, ensuring calls are handled as if by your own team.
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About IsOn24
IsOn24 handles setting appointments, checking availability, and answering any questions about your products or services, just like a live person, 24/7. Customers can speak their questions, and IsOn24 AI IVR responds immediately, also providing texted online links. This instant interaction delights customers and frees up time for businesses to grow. Users can choose from various computer voices or record their own.
IsOn24 AI Answering Service automatically books client meetings, home service visits, and restaurant reservations, filling your calendar from AI phone call interactions, websites, and even text messages. Special hours, rules, and custom fields can be quickly added to match specific processes. It easily negotiates alternate times and answers questions via text messages, connecting seamlessly with your favorite calendar and CRM.
Voicemails, text messages, and online chats are neatly organized in one simple screen, allowing real two-way texting with your business phone number from your phone, tablet, or PC. This feature enhances AI Receptionist automated voice responses with instant text messages around the clock, ensuring businesses stay close to their most demanding clients, whether in the office or on the go. CRM integration allows the creation of SMS drip campaigns and logs all messages.
The Automatic Call Queue feature provides a powerful call center solution without complexity. IsOn24 AI Telemarketing queues live calls in the order they are received, with callers hearing messages and music while waiting. Waiting calls can be answered from anywhere using any phone or directly from the IsOn24 app on a tablet or computer.
| Website: | https://www.ison24.com/ |
|---|---|
| Founded in: | 2014 |
| Founder: | Manu Pandey, Vimal Misra |
| CEO: | Manu Pandey |
| Address: | San Jose, California, USA |
| Phone: | 408-797-3300 |
| Email: | [email protected] |
| Live Chat: | Yes |
About MoneyPenny
MoneyPenny truly personalizes how they answer calls. With a team of dedicated professionals enhanced by advanced technology, they understand your business and customers inside out, allowing them to answer calls as if they are part of your team. Their AI Receptionist and AI Answering Service are so skilled that callers will believe they are speaking directly with you.
They are the only provider who can genuinely claim to be a seamless extension of you and your team. Not only do they offer experienced personnel who work as if they are based within your business, but their proprietary technology enables them to answer AI phone calls with the same confidence and knowledge as you. Additionally, their AI IVR integrates seamlessly with all your favorite software, making their service perfect for AI Telemarketing needs.
| Website: | https://www.moneypenny.com/us/virtual-receptionist-service/ |
|---|---|
| Founded in: | 2000 |
| Founder: | Ed Reeves, Rachel Clacher |
| CEO: | Joanna Swash |
| Address: | Wrexham, NorthWales, United Kingdom |
| Phone: | 844 364 6619 |
| Email: | [email protected] |
| Live Chat: | Yes |
MoneyPenny is a better alternative to IsOn24
We've compared price, features, voice samples, and more, and MoneyPenny is a better alternative to IsOn24
Compare IsOn24 Product Suite vs MoneyPenny
If you are looking to invest in either IsOn24 or MoneyPenny and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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IsOn24 vs MoneyPenny Pricing
Compare IsOn24 vs MoneyPenny subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
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IsOn24 vs MoneyPenny Features Comparison
A side-by-side comparison of IsOn24 vs MoneyPenny features
IsOn24 Features |
MoneyPenny Features |
|---|---|
24/7 AI Voice AssistantProvides round-the-clock service, answering customer inquiries and setting appointments just like a live person, ensuring no call goes unanswered. |
24/7 Call AnsweringMoneypenny provides round-the-clock call answering, ensuring that your business never misses an opportunity, regardless of the time of day |
Text Back and Two-Way TextingAutomatically responds to missed calls with text messages, and supports full two-way texting, keeping all communications organized and easily accessible from any device. |
Personalized ServiceCalls are answered by dedicated receptionists who are fully briefed on your business, making them sound like an in-house team member. This ensures a seamless and professional experience for your customers |
Automatic Call QueueManages live calls by queuing them and distributing them among multiple phones or answering from any browser, ensuring efficient call handling even during peak times. |
Bespoke Call Handling SoftwareMoneypenny uses custom call handling software that allows receptionists to access all necessary information instantly, enabling them to manage calls with the same knowledge and confidence as your own team |
Online Appointments and Reservations:Enables businesses to book appointments and reservations via phone calls, text messages, and online forms. It integrates with existing reservation systems and allows customization of special hours and specific questions. |
Real-Time AvailabilityThe system integrates with your calendar and even Microsoft Teams, allowing receptionists to know your real-time availability and transfer calls to you whether you are in the office or remote |
Customizable Voice and IVR ModeOffers the option to use various computer-generated voices or record your own. It also supports switching to a traditional IVR mode (press 1 for...). |
Omnichannel SupportIn addition to phone calls, Moneypenny also manages live chats, text messages, and emails, providing a comprehensive communication solution for your business |
Integration with Existing SystemsSeamlessly integrates with various business applications via Zapier and direct APIs, including CRM, calendar, and scheduling systems, enhancing workflow and efficiency. |
Advanced Call RecognitionThe system can recognize repeat callers and VIPs, allowing for personalized service and efficient call management. It can also filter out cold calls and spam |
Call Recording and TranscriptionRecords all calls and provides transcriptions, enabling easy review and analysis of customer interactions. |
CRM IntegrationPre-qualified inquiries and appointments can be directly entered into your CRM, streamlining your workflow and ensuring that all leads are captured and managed effectively |
Reports and AnalyticsOffers detailed reports and actionable insights on call volume, appointment occupancy, and customer interactions, helping businesses make informed decisions. |
Free Trial and Flexible PlansMoneypenny offers a free trial so businesses can experience the benefits first-hand. Flexible pricing plans are available to suit businesses of all sizes |
Flexible Number ManagementSupports forwarding calls from existing numbers, porting numbers to IsOn24, and acquiring toll-free or vanity numbers as needed. |
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Business TextingIntegrates voicemails, texts, and online chats in one interface, providing a streamlined communication tool for businesses. |
IsOn24 vs MoneyPenny Use Cases
Most apps in this space have similar use cases but you can compare IsOn24 vs MoneyPenny use cases if you were looking for something unique.
IsOn24 Use Cases |
MoneyPenny Use Cases |
|---|---|
24/7 Customer SupportBusinesses often miss calls after hours, leading to lost opportunities and dissatisfied customers |
24/7 Customer SupportBusinesses need to ensure that customer inquiries are handled promptly, even outside of normal business hours. |
Appointment and Reservation ManagementManaging reservations and appointments manually can be time-consuming and prone to errors. |
Appointment Scheduling and ManagementManaging appointments and scheduling can be time-consuming and prone to errors when handled manually. |
Handling High Call VolumesBusinesses can be overwhelmed by high call volumes during peak times, leading to long wait times and missed calls |
Handling High Call VolumesBusinesses can experience periods of high call volumes, making it difficult to manage all inquiries effectively. |
Streamlined Communication for Property ManagementProperty managers need to handle numerous tenant inquiries and maintenance requests efficiently. |
Personalized Customer InteractionCustomers expect personalized and informed interactions when they call a business. |
Enhanced Customer Interaction for RestaurantsRestaurants need to manage reservations, order inquiries, and customer questions, often during busy hours. |
Lead Qualification and CRM IntegrationCapturing and qualifying leads efficiently is critical for business growth. |
E-commerce and Online Business SupportE-commerce businesses need to manage a high volume of customer inquiries and support requests. |
VIP Call Handling and Spam FilteringIdentifying and prioritizing calls from VIP customers while filtering out spam is essential for maintaining high service standards. |
Inbound Sales and Lead ConversionBusinesses need to capture and convert leads efficiently, especially during times of high traffic. |
Omnichannel CommunicationBusinesses need to manage customer interactions across multiple channels, including phone, chat, text, and email. |
Scalable Communication for Small BusinessesSmall businesses often struggle with managing communication due to limited resources. |
Enhanced Professional ImageSmall businesses and startups need to project a professional image to compete with larger companies. |
IsOn24 vs MoneyPenny Reviews
See how IsOn24 vs MoneyPenny stack up by what users think of them.
IsOn24 not reviewed yet.
Moneypenny - professional - and they do what they say!
Moneypenny - very professional and I can't fault the service that they have provided. They're backed up by very good systems and all of the team who have handled our calls have been great!
Can’t go wrong
Recently set up a plan with them to handle calls for us and Courtney dealt with all this and made things as easy as possible. Any questions I had shed answer my call and deal with it smoothly. On a whole, can’t recommend them enough
This is an organisation that you can rely on to provide you with a truly first class experience.
Once again, my inquiry was dealt with in a speedy, efficient and professional manner. In today's world this appears to be the exception rather than the rule but it's great to know that some companies still focus on providing excellent customer service and it is very much appreciated and valued.
Poor, unreliable and unprofessional service
We have a business line provided by Moneypenny and we keep having issues with it. I have now called them about 8 times over two days and am still unable to get the issue resolved. The two times I’ve called them today - both well within business hours - they’ve told me there’s nobody available to take the call.
The price plan they agreed was per call…
The price plan they agreed was per call .then they changed it per minute .when it’s per minute they stall and drag out answering your call so they get paid more uses them for over 10 years .the price is very high quality of service is very bad if you want to talk to them good luck they can’t even answer there own phones .had to contact the bank as they a continue to take money .get a cheaper service they will not return my calls complete rip off
