Goodcall
Boost your business with our AI phone assistant, designed to support you as you serve the community. Features include agent training, customizable responses, intelligent AI guidance, and seamless automation.
Calldesk.AI
Calldesk automates repetitive customer service calls with AI voice agents, enhancing productivity and customer satisfaction while freeing up human agents for more valuable interactions.
About Goodcall
Enhance your business operations with our AI IVR and AI Receptionist while you focus on serving the community. Features include agent training, customizable responses, intelligent AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing automation.
| Website: | https://www.goodcall.com/ |
|---|---|
| Founded in: | 2021 |
| Founder: | Bob Summers |
| CEO: | Bob Summers |
| Address: | Cupertino, California, USA |
| Phone: | 1 650-684-1400 |
| Live Chat: | No |
About Calldesk.AI
Calldesk has revolutionized customer service for businesses by leveraging AI-powered voice agents. Automate repetitive customer service calls with AI IVR, AI Receptionist, and AI Answering Service, allowing your teams to focus on high-touch interactions and improve customer satisfaction. By digitizing inbound AI phone call interactions, simple requests can be processed without involving human agents, thus increasing productivity. Automation helps divide the cost of handling calls and manage conversations either partially or end-to-end, making it easier to absorb call spikes with 24/7 voice agent support.
This approach frees up your team’s time for more valuable interactions, saving thousands of work hours by automating low-value tasks and improving team well-being. It also creates a memorable customer experience, turning unsatisfied customers into brand ambassadors. Empower your customers with a self-service phone channel that provides 24/7 availability, removing irritants from their journey and boosting overall satisfaction.
Enhance your contact center by combining human and AI capabilities, such as AI Telemarketing, to offer the best experience to callers, maximizing team productivity, and exceeding operational goals. This transformation not only differentiates your brand but also creates long-lasting memorable experiences for your customers.
| Website: | https://calldesk.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Vincent Gire, Aimé Dushimire |
| CEO: | Vincent Gire |
| Address: | rue de Ponthieu, Paris, France |
| Phone: | 33 (0)1 86 26 99 01 |
| Email: | [email protected] |
| Live Chat: | No |
Goodcall is a better alternative to Calldesk.AI
We've compared price, features, voice samples, and more, and Goodcall is a better alternative to Calldesk.AI
Compare Goodcall Product Suite vs Calldesk.AI
If you are looking to invest in either Goodcall or Calldesk.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- AI Agent
Goodcall vs Calldesk.AI Pricing
Compare Goodcall vs Calldesk.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Pro | $59 | $492 |
| Monthly Price | Yearly Price | |
| Contact Support |
Goodcall vs Calldesk.AI Features Comparison
A side-by-side comparison of Goodcall vs Calldesk.AI features
Goodcall Features |
Calldesk.AI Features |
|---|---|
24/7 Call HandlingThe AI agent answers calls round the clock, ensuring no call goes unanswered, boosting customer service and capturing every opportunity for your business. |
Natural Language Processing (NLP)Calldesk’s AI voice agents leverage advanced NLP to understand and process natural language, allowing for smooth, conversational interactions with callers. This ensures that callers are understood and directed appropriately without the need for complex menu systems |
Lead Capture and QualificationIt automates lead capture, qualifying and recording caller information, and sending alerts via email or SMS, which helps in prioritizing leads efficiently. |
Quick DeploymentCalldesk voice agents can be deployed in a matter of days, not months. This rapid setup is made possible through an ergonomic Studio platform, which simplifies the building and deployment process |
Customizable SkillsYou can teach your AI agent custom responses based on common customer queries, and it can suggest new skills based on caller questions to continuously improve. |
Cost EfficiencyThe AI voice agents significantly reduce the cost per call by automating repetitive tasks and handling large volumes of calls efficiently. This allows human agents to focus on more complex, high-value interactions |
Appointment SchedulingThe agent can schedule appointments, manage bookings, and handle quote requests seamlessly. |
High Understanding RateThe platform uses a best-of-breed architecture to achieve high comprehension rates, even in challenging scenarios involving accents, breaks, or ambient noise. This ensures that conversations remain smooth and effective |
Integration with CRM and ToolsGoodcall easily integrates with CRM systems and other tools like Google Voice, Zapier, and Slack, enhancing workflow automation and data management. |
Real-Time Monitoring and SupervisionThe Calldesk Studio provides tools for monitoring and supervising voice agents. Users can access detailed statistics, read call transcripts, and quickly adapt the behavior of voice agents to meet daily challenges and improve performance |
Automations and Workflow OptimizationThe AI triggers automation templates to streamline business processes, saving time and enhancing productivity. |
Multi-Language SupportCalldesk’s technology supports 29 languages natively, making it a versatile solution for businesses with a global customer base. This feature ensures that customers can interact with the voice agents in their preferred language |
Detailed Call AnalysisEvery call is recorded, and detailed analysis is provided to understand customer needs better and refine responses. |
Pre-Optimized Use CasesThe platform offers a variety of pre-optimized use cases based on millions of real-life conversations. These include caller identification, natural language IVR, appointment scheduling, customer file follow-up, and more. This helps businesses quickly implement effective solutions tailored to their specific needs |
Seamless Handover to Human AgentsWhen the AI voice agent encounters a query it cannot handle, it seamlessly hands over the call to a human agent, ensuring continuity and maintaining a high level of customer satisfaction |
Goodcall vs Calldesk.AI Use Cases
Most apps in this space have similar use cases but you can compare Goodcall vs Calldesk.AI use cases if you were looking for something unique.
Goodcall Use Cases |
Calldesk.AI Use Cases |
|---|---|
Customer Service EnhancementBusinesses like Hotworx have revolutionized their customer support by using Goodcall to handle thousands of calls, ensuring they never miss an opportunity to connect with customers and enhance productivity |
Caller IdentificationQuickly identifying callers to access their accounts and provide personalized service. |
Lead Capture and QualificationGoodcall captures detailed caller information and qualifies leads automatically, which helps businesses prioritize and respond to potential customers efficiently |
Natural Language IVREliminating the need for complex and tedious number-based IVR systems. |
Appointment SchedulingThe AI agent can schedule appointments, handle bookings, and manage quote requests seamlessly, offering options such as directing callers to a booking website, providing quick answers, transferring calls, or taking messages |
Demand PrequalificationGathering key information from callers before transferring them to a human agent. |
Sales and Marketing SupportCompanies like Bye Junk have leveraged Goodcall to boost their monthly revenue by 25%, showing how the AI agent can drive sales growth by capturing and converting leads more effectively |
FAQ HandlingManaging high volumes of calls about simple, recurring questions. |
Operational EfficiencyBusinesses like Midnight Cookie Co. have optimized their operations with Goodcall by automating call handling and message taking, which frees up human resources for other tasks and improves overall efficiency |
Appointment SchedulingAutomating the process of booking, rescheduling, or canceling appointments. |
24/7 AvailabilityGoodcall provides round-the-clock call handling, ensuring that businesses never miss a call and can always engage with customers, leading to better service and higher customer satisfaction |
Customer File Follow-UpProviding updates on the status of orders, files, or packages without human intervention. |
Integration with Existing SystemsGoodcall easily integrates with CRMs and other tools like Google Voice and Zapier, enhancing workflow automation and data management for businesses |
Insurance Claim ProcessingSupporting insured callers with immediate assistance during claim processes. |
Repayment SimulationHelping customers understand their repayment options and conditions. |
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Support Ticket CreationAutomating the creation of support tickets for customer service issues. |
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Call Spike ManagementHandling high call volumes during peak times without overloading human agents. |
Goodcall vs Calldesk.AI Reviews
See how Goodcall vs Calldesk.AI stack up by what users think of them.
"It Was a good Experience With the help of GoodCall Costumers are really Happy"
Their on time Customer Services Their numerios Features. best part it is easy to use
Do not use Goodcall.com as they promise…
Do not use Goodcall.com as they promise new members a free account forever but now they have changed their access to the voicemail access which cannot be accessed with any ease or in my case I cannot access the callers messages after using and putting out this number on many platforms with now a useless number. Now I will to loose many callers which may have become clients. GoodCall.com is now useless and has broken their word in having a free account forever. They are asking for nearly $60 per month to now access the calls for a service that can be obtained for less than $10 a month. My communication with the company said they would charge me only after the 2nd month to get access to this number which is out on platforms for more than a year of using this number which now is destroyed by a company that has broken their word.
Calldesk.AI not reviewed yet.
