About Fini AI
Fini AI revolutionizes customer support by deploying a sophisticated AI agent capable of resolving 70% of customer inquiries. This boosts efficiency, reduces costs, and enhances customer satisfaction. Fully integrated with your company’s private data, the AI agent operates around the clock, efficiently managing queries on platforms like Zendesk, Slack, and Discord.
You can tailor every aspect of your AI agent with Fini AI, from its tone and personality to the specific questions it can answer. This level of customization ensures that your AI agent not only fits seamlessly with your brand but also addresses your customer service needs effectively.
Fini AI is designed for businesses of all sizes across various industries. Its algorithms continually learn from each interaction, enabling the agent to handle increasingly complex questions with accurate, context-aware responses. This automation of routine support tasks allows your team to concentrate on more strategic activities, fostering business growth and improving customer interactions.
Setting up Fini AI is straightforward, requiring minimal IT support. Its user-friendly interface makes it easy to adjust settings and adapt the system as your business evolves. This control ensures that your AI agent continues to be a vital asset in your customer engagement strategy, making every interaction smarter and more responsive.
| Website: | https://www.usefini.com/ |
|---|---|
| Founded in: | 2022 |
| Founder: | Deepak Singla, Hakim K. |
| CEO: | Deepak Singla |
| Address: | Amsterdam, Netherlands |
| Email: | [email protected] |
| Live Chat: | No |
About Smith AI
Smith AI leverages both AI and human expertise to provide round-the-clock customer engagement, utilizing live agents based in North America to enhance lead capture and conversion.
| Website: | https://smith.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Aaron Lee, Justin Maxwell |
| CEO: | Aaron Lee |
| Address: | Palo Alto, California, USA |
| Phone: | (650) 727-6484 |
| Email: | [email protected] |
| Live Chat: | Yes |
Fini AI is a better alternative to Smith AI
We've compared price, features, voice samples, and more, and Fini AI is a better alternative to Smith AI
Compare Fini AI Product Suite vs Smith AI
If you are looking to invest in either Fini AI or Smith AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Ai Agent
- Virtual Receptionists
- Outreach Campaigns
- Webchat
Fini AI vs Smith AI Pricing
Compare Fini AI vs Smith AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Starter | Free | |
| Growth | $0.096 Per question | |
| Advanced | Custom |
| Monthly Price | Yearly Price | |
| Web Chat: À la carte | $10 | |
| Web Chat: Starter | $140 | |
| Web Chat: Basic | $300 | |
| Web Chat: Pro | $600 |
Fini AI vs Smith AI Features Comparison
A side-by-side comparison of Fini AI vs Smith AI features
Fini AI Features |
Smith AI Features |
|---|---|
Configure Tones and PronunciationsYour brand's voice is unique, and our AI seamlessly adapts to it. Whether you need a friendly chat, a professional dialogue, or a bit of wit and humor, we make sure every interaction feels just right. |
Live chat agentsLive agents work in tandem with AI so conversations are handled efficiently, 24/7. |
Seamless Human RoutingWhenever a query goes beyond what our AI can handle, or when it's something you've specified for human attention, we ensure a smooth transition to your team members—no confusion, no hassle. |
Online dashboardAccess invoices, view playbooks, and train your AI chatbot with Q&A in your online dashboard. |
Multi-channel ApproachDeploy our AI across your customer's favorite platforms with effortless integration. Whether it's Zendesk, Slack, or Discord, we're where you need us to be. |
Custom branding & colorsChoose how your chat widget looks on your website so it matches your brand design. |
Learning with FeedbackAs we interact with your customers, we learn—constantly distinguishing between what works and what doesn’t. This continuous improvement helps us grow alongside your business, ready to support your ambitions every step of the way. |
Mobile-optimizedOur chat widget works on every device and browser — computer, tablet, or phone. |
Google AnalyticsSync chat data directly into your Google Analytics account for streamlined reporting. |
|
AI technologyOur proprietary live chat technology enables agents to offer exceptional service to clients. |
|
Proactive chatPrompt visitors to engage in a conversation immediately, or after 15, 30, or 60 seconds. |
|
Custom placementChoose where your chat widget is displayed — site-wide or just on specific pages. |
|
Chat transcriptsView full chat transcripts of all conversations between our agents and your customers. |
|
Custom knowledge baseBuild a knowledge base that immediately answers common questions from customers. |
|
Text notificationsGet notified on your phone with a text message every time a new chat occurs. |
|
Real-time translationWe leverage neural network AI to instantly translate chats between English and Spanish. |
|
Chat insight & metadataAccess real-time chat analytics and full transcripts available in every client dashboard. |
Fini AI vs Smith AI Use Cases
Most apps in this space have similar use cases but you can compare Fini AI vs Smith AI use cases if you were looking for something unique.
Fini AI Use Cases |
Smith AI Use Cases |
|---|---|
E-CommerceExperience the seamless integration of AI to track orders, process refunds, and handle returns, ensuring every shopping interaction is comfortable and satisfying. |
Virtual Receptionist ServicesSmith.ai provides virtual receptionists who handle incoming calls and messages. This service helps businesses manage call volume efficiently, ensuring that every inquiry or customer interaction is handled promptly and professionally. This is ideal for businesses that require constant customer interaction but may not have the resources to maintain a full-time reception staff. |
FintechExplore AI-driven fintech solutions for smooth transactions, easy banking services, and reliable support, delivering satisfaction with every click. |
Outbound Calling and Sales DevelopmentUtilizing Smith.ai for outbound calls helps businesses in lead generation and customer outreach efforts. The service includes initiating contact with potential clients, qualifying leads, scheduling appointments, and even following up on leads, which helps in increasing conversion rates and optimizing the sales process. |
Web Chat ServicesSmith.ai's web chat services combine AI-driven chatbots and live chat capabilities to engage website visitors effectively. This dual approach ensures that potential clients receive immediate assistance, improving lead capture and customer satisfaction rates. |
|
Lead Intake and QualificationThrough both inbound and outbound services, Smith.ai helps businesses qualify leads, ensuring that only the most promising prospects are forwarded to the sales team. This streamlines the sales process and improves the efficiency of lead management. |
|
After-Hours and Overflow Call HandlingSmith.ai offers after-hours support and overflow call handling, ensuring that businesses do not miss important calls outside of regular business hours or during peak periods. This service is crucial for maintaining a high level of customer service and capturing every potential business opportunity. |
Fini AI vs Smith AI Clients
See which companies trust Fini AI & Smith AI for all their generative AI needs.
No client information.
Fini AI vs Smith AI Reviews
See how Fini AI vs Smith AI stack up by what users think of them.
"Fini for the Win!!"
Deep, Karan, and the rest of the Fini team have been so helpful, informative, and flexible to work with. It is super rare that you can have an issue with a product or service, and they will ask you for a wishlist of how you would like to see it perform better -- not only that but for them to implement those changes, and QUICKLY. Truly a singular experience in tech tools and I have massively enjoyed working with and becoming friends with the team.
"Easy to use, flexible and approachable team"
Have been using Fini's AI tool for almost a year now and I'm thoroughly impressed with its ease of use and seamless integration process. The quality of the tool is top-notch, and its high availability ensures that we can rely on it whenever we need it. What truly sets Fini apart is their incredible development and support team, who are always readily available to assist with any queries or issues. Their transparency and openness about their product roadmap is commendable, and they are always accommodating to feedback and suggestions. Working with Fini feels more like a partnership than a client-vendor relationship. Highly recommend!"
"Fini is the most accurate solution with 95%+ accuracy"
Super easy to integrate and saw immediate value from the product.
Senior Case Manager
One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that.
Smith.AI helps our busy law firm serve clients with excellence
Smith.AI helps our busy law firm provide best-in-class legal services by always having a competent person able to answer phone calls professionally. They save us valuable time by weeding out spam and unqualified leads, scheduling potential new clients for initial consults, and helping existing clients get in touch with the right team member as efficiently as possible.
Good Experience
They are responsive and they allow you to provide them with your own script.
Tried this company for over two years…
Tried them and have used this company for over two years, yet they were dropping the ball all the time and we lost a lot of business and a lot of clients and time so finally left and using another service this time US based agents …so do yourself a favor and spare yourself the aggravation that we have experienced; tried working it out patiently to no avail. After we switched to a different U.S. based answering service with a U.S based representatives we have not had any issues. All calls are now handled perfectly. Wished left smith sooner than we did.
HORRIBLE!!!
HORRIBLE!!!! Probably the worst company I have ever interacted with. I'm not a scorned customer - there is no event where they rubbed me the wrong way. I've worked with them for over a year and it's been a parade of incompetence the entire time. They have wasted our ad budget, lost customers for us, and wasted hours of our time. Please do not make the mistake of selecting them, as once you do there are real switching costs. We've been so busy with our business we haven't had time to switch, but I promise you we will. Stay away!!!
