CBSI Holdings
Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.
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Talkie.AI
Talkie.ai’s medical voice assistants provide patients with a variety of automated self-service options when contacting healthcare providers.
About CBSI Holdings
As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.
| Website: | https://cbsiholdings.com/ |
|---|---|
| Founded in: | 1972 |
| Founder: | Lou Suter |
| CEO: | Lou Suter |
| Address: | New Delhi , India |
| Phone: | (770) 578-CBSI (2274) |
| Email: | [email protected] |
About Talkie.AI
Talkie.ai’s medical voice assistants provide patients with a variety of automated self-service options when contacting healthcare providers.
Are patients tired of waiting on hold or leaving voicemails to communicate with their preferred healthcare provider? They can now say goodbye to traditional methods and welcome the future of patient interaction with the AI IVR and AI Answering Service systems.
The AI Receptionist utilizes cutting-edge conversational voice technology to engage with patients seamlessly. Through natural language processing, it collects essential patient details, including symptoms, personal information, medication requests, and appointment details through AI phone call interactions.
The benefits include an enhanced patient experience, as patients can interact with the AI Voice bot from the comfort of their homes, providing information in a conversational manner without the need for complex forms or calls. The system also reduces staff workload by automating the intake process, freeing up valuable time for staff members to focus on providing quality care. Additionally, it eliminates voicemails and hold times, ensuring prompt and efficient communication between patients and healthcare providers. With its efficiency, it also opens doors for AI Telemarketing in healthcare.
| Website: | https://talkie.ai/ |
|---|---|
| Founded in: | 2018 |
| Founder: | Paweł Lipiński, Ada Andruszkiewicz, Wojciech Przechodzeń |
| CEO: | Pawel Lipinski |
| Address: | Warsaw, Poland |
| Phone: | 813-966-2449 |
| Email: | [email protected] |
| Live Chat: | No |
Talkie.AI is a better alternative to CBSI Holdings
We've compared price, features, voice samples, and more, and Talkie.AI is a better alternative to CBSI Holdings
Compare CBSI Holdings Product Suite vs Talkie.AI
If you are looking to invest in either CBSI Holdings or Talkie.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
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CBSI Holdings vs Talkie.AI Pricing
Compare CBSI Holdings vs Talkie.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
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CBSI Holdings vs Talkie.AI Features Comparison
A side-by-side comparison of CBSI Holdings vs Talkie.AI features
CBSI Holdings Features |
Talkie.AI Features |
|---|---|
24/7 Live AnsweringCBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients. |
24/7 Call AutomationTalkie.ai provides around-the-clock automation for routine patient calls, including appointment scheduling, prescription refills, and answering frequently asked questions. This ensures patients receive assistance any time they call, reducing the need for direct human interaction and improving efficiency. |
Virtual Receptionist ServicesCBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally. |
Intelligent Front Door and Call SteeringThe AI-powered system uses natural language processing to understand patient inquiries and direct them to the appropriate department or service, enhancing the overall patient experience by reducing wait times and ensuring they reach the right resources quickly. |
Order TakingThe service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency. |
Personalized Patient InteractionsBy integrating with Electronic Health Record (EHR) systems, Talkie.ai can recall key patient details, providing personalized interactions. This includes greeting returning callers by name and recalling previous appointment details, making conversations more engaging and efficient. |
Customizable Call HandlingBusinesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards. |
Multi-Language SupportThe AI voice assistant is fluent in multiple languages, allowing it to serve a diverse patient population effectively. This feature ensures that non-English speaking patients can access services without language barriers. |
Affordable PricingCBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups. |
Automated Data CollectionThe voice assistant can collect essential patient details such as symptoms, personal information, and medication requests, reducing the need for patients to leave voicemails or wait on hold. This information is then provided to the staff in a structured format, streamlining the intake process. |
Highly-Trained OperatorsThe operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care. |
Enhanced Security and ComplianceTalkie.ai is HIPAA compliant and has passed the SOC 2 Type I audit, ensuring that patient data is handled with the highest level of security and privacy practices. |
Veteran-Owned Business:CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability. |
Customizable SolutionsThe system is highly customizable to meet the unique needs of different healthcare providers. During the setup phase, processes are tailored to match the specific requirements and workflows of each clinic. |
Patient Engagement and RetentionThe AI assistant can promote patient self-service by encouraging the use of online portals and sending automated reminders for appointments, reducing no-show rates and improving patient adherence to scheduled visits. |
CBSI Holdings vs Talkie.AI Use Cases
Most apps in this space have similar use cases but you can compare CBSI Holdings vs Talkie.AI use cases if you were looking for something unique.
CBSI Holdings Use Cases |
Talkie.AI Use Cases |
|---|---|
Customer SupportBusinesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty. |
Appointment Scheduling and ManagementPatients often need to schedule, reschedule, or cancel appointments, which can lead to long hold times and increased workload for front desk staff. |
Virtual ReceptionistCBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling. |
Prescription Refill RequestsPatients need a convenient way to request prescription refills, often resulting in multiple phone calls and increased administrative work. |
Order Taking and ProcessingRetailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down. |
Answering Frequently Asked Questions (FAQ)Front desk staff spend significant time answering common questions about office hours, locations, services, and more. |
Appointment SchedulingMedical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized. |
Patient Data Collection and IntakeCollecting patient information over the phone can be time-consuming and prone to errors. |
Lead Capture and QualificationCBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates. |
Intelligent Call RoutingPatients often struggle with navigating complex IVR systems to reach the correct department or person. |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods. |
Automated Appointment Reminders and Follow-UpsHigh no-show rates for appointments can disrupt clinic schedules and reduce efficiency. |
Emergency Response HandlingFor businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively. |
Patient Engagement and ActivationEncouraging patients to schedule regular checkups and follow preventive care recommendations can be challenging. |
After-Hours Support:Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed. |
Multilingual Support for Diverse Patient PopulationsClinics serving diverse populations need to communicate effectively with patients who speak different languages. |
Bilingual SupportCBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support. |
CBSI Holdings vs Talkie.AI Reviews
See how CBSI Holdings vs Talkie.AI stack up by what users think of them.
CBSI Holdings not reviewed yet.
"Virtual Assistant of the Poznan City Hall"
They are primarily open to ideas and customer needs and maintain good relations with clients. The company provided us with comprehensive training in the use of the new tool, and frequent meetings prepared us to update the knowledge of the bot base on our own.
"New level of telephone customer service"
EVERYTHING! From the design, implementation, testing, and development of VoiceBOT with the Talkie.ai team, to the actual use of the platform, which is very intuitive.
"Increased our performance while reducing costs"
The Talkie platform is easy to use. Editing voicebot scripts is intuitive and requires no coding skills. This allows our experts to make adjustments to voicebots without the need for technical support.
