CBSI Holdings
Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.
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Phonely.AI
Phonely.ai creates lifelike AI receptionists to enhance customer support, increase patient appointments, and eliminate hold times.
About CBSI Holdings
As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.
| Website: | https://cbsiholdings.com/ |
|---|---|
| Founded in: | 1972 |
| Founder: | Lou Suter |
| CEO: | Lou Suter |
| Address: | New Delhi , India |
| Phone: | (770) 578-CBSI (2274) |
| Email: | [email protected] |
About Phonely.AI
Phonely’s mission is to build technology that enhances customer support, enables doctors to see more patients, and ensures that no one is ever put on hold again. They achieve this by developing lifelike AI Receptionists that can answer phones, schedule appointments, and provide world-class support to your customers.
Phonely provides comprehensive AI Answering Service and AI phone call management solutions, ensuring businesses never miss a call and eliminate lost revenue. As an AI Receptionist, Phonely answers phones like a human, without ever forgetting information, having a bad day, or needing sleep.
Setting up Phonely is quick and easy; it connects to your website to build an agent in minutes and integrates seamlessly with your existing tools. Phonely can transfer calls, schedule appointments, take payments, and handle product returns, all in real-time during the call.
Developed by a team of Ph.D. AI researchers and audio engineers, Phonely leads in real-time, human-like phone support. It is built on industry-specific, custom AI IVR language models designed for voice, enabling the creation of an agent that understands your business, tracks interactions, analyzes data, and improves responses over time.
Phonely caters to various industries, including photography studios, spa and wellness centers, fitness studios, barbershops, and landscaping services, by managing appointment bookings, inquiries, and availability.
Key features of Phonely include live appointment scheduling, automatic phone follow-ups to reduce no-shows, an AI Telemarketing system, and an FAQ voice engine to answer common questions about pricing, hours, and locations, saving businesses valuable time and resources.
| Website: | https://phonely.ai/ |
|---|---|
| Founded in: | 2023 |
| Founder: | Nisal Ranasinghe, Will Bodewes |
| CEO: | Will Bodewes |
| Address: | San Jose , California, USA |
| Phone: | 1 4153389294 |
| Email: | [email protected] |
| Live Chat: | No |
Compare CBSI Holdings Product Suite vs Phonely.AI
If you are looking to invest in either CBSI Holdings or Phonely.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Answering Services
CBSI Holdings vs Phonely.AI Pricing
Compare CBSI Holdings vs Phonely.AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Starter | $34.99 | |
| Professional | $99.99 | |
| Business | $499.99 | |
| Enterprise | Contact Support |
CBSI Holdings vs Phonely.AI Features Comparison
A side-by-side comparison of CBSI Holdings vs Phonely.AI features
CBSI Holdings Features |
Phonely.AI Features |
|---|---|
24/7 Live AnsweringCBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients. |
24/7 AvailabilityPhonely ensures that all calls are answered round the clock, providing continuous support and ensuring that no potential patient or client is missed. |
Virtual Receptionist ServicesCBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally. |
Human-Like ConversationsThe AI provides lifelike voice interactions, making conversations with customers and patients feel natural and engaging. |
Order TakingThe service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency. |
Appointment SchedulingPhonely can handle all aspects of appointment scheduling, including booking, rescheduling, and sending reminders, helping to reduce no-show rates and keep schedules organized. |
Customizable Call HandlingBusinesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards. |
Customizable Call HandlingBusinesses can customize how calls are handled by selecting voices, setting conversational styles, and integrating specific business protocols to ensure consistent and professional interactions. |
Affordable PricingCBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups. |
Real-Time IntegrationsPhonely integrates seamlessly with various software tools, such as Google Calendar, Zapier, and CRM systems, allowing it to perform tasks like booking appointments and handling inquiries live during the call. |
Highly-Trained OperatorsThe operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care. |
HIPAA ComplianceFor healthcare practices, Phonely ensures full compliance with HIPAA regulations, safeguarding patient information and maintaining data security. |
Veteran-Owned Business:CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability. |
Analytics and ReportingThe platform provides detailed call transcriptions and AI-powered analytics, helping businesses gain insights into call performance and customer interactions to optimize their service. |
Cost-EffectivePhonely operates on a performance-based billing model, charging only for successful outcomes, such as booked appointments, which can result in significant cost savings compared to traditional reception services. |
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Automated Follow-UpsThe AI can automatically follow up with customers or patients to confirm appointments, gather feedback, and handle other routine tasks, freeing up staff time for more critical activities. |
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Voice CustomizationBusinesses can choose from a variety of voices and customize their tone to match their brand, enhancing the customer experience. |
CBSI Holdings vs Phonely.AI Use Cases
Most apps in this space have similar use cases but you can compare CBSI Holdings vs Phonely.AI use cases if you were looking for something unique.
CBSI Holdings Use Cases |
Phonely.AI Use Cases |
|---|---|
Customer SupportBusinesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty. |
24/7 Call Answering for Dental PracticesPhonely.ai ensures that all calls to a dental practice are answered at any time of day, providing continuous support for patients needing assistance, scheduling, or information. |
Virtual ReceptionistCBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling. |
Appointment Scheduling and ManagementPhonely.ai handles the entire appointment scheduling process, from booking and confirming appointments to sending reminders and managing cancellations. This reduces administrative workload and minimizes appointment no-shows. |
Order Taking and ProcessingRetailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down. |
Patient Intake and Information GatheringThe AI can conduct detailed patient intake during initial calls, collecting all necessary information and ensuring that the dental practice has accurate records for new patients. |
Appointment SchedulingMedical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized. |
Automated Follow-Ups and RemindersPhonely.ai can automatically follow up with patients to confirm upcoming appointments, remind them of scheduled visits, and gather post-appointment feedback, ensuring a high level of patient engagement and satisfaction. |
Lead Capture and QualificationCBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates. |
Emergency Call HandlingFor dental practices offering emergency services, Phonely.ai can prioritize urgent calls and ensure that patients receive immediate attention, improving the practice's responsiveness and patient care. |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods. |
Cost-Effective Call ManagementBy automating call handling and scheduling, Phonely.ai reduces the need for additional administrative staff, leading to significant cost savings for dental practices while maintaining high-quality patient service. |
Emergency Response HandlingFor businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively. |
Multilingual SupportPhonely.ai provides support for multiple languages, helping dental practices serve a diverse patient base more effectively by communicating with patients in their preferred language. |
After-Hours Support:Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed. |
Integration with Practice Management SoftwarePhonely.ai seamlessly integrates with existing practice management systems, ensuring that all patient interactions are recorded and managed efficiently within the practice’s workflow. |
Bilingual SupportCBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support. |
Data Security and CompliancePhonely.ai is HIPAA-compliant, ensuring that all patient information is handled securely and in compliance with healthcare regulations, protecting patient privacy and data integrity. |
Personalized Patient ExperienceThe AI can deliver a personalized experience by remembering patient preferences and past interactions, which enhances the overall patient satisfaction and loyalty to the dental practice. |
