CBSI Holdings
Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.
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LexReception
LEX Reception offers more than just 24/7 answering services for lawyers. It helps save time by handling calls, scheduling appointments, and processing payments around the clock.
About CBSI Holdings
As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.
| Website: | https://cbsiholdings.com/ |
|---|---|
| Founded in: | 1972 |
| Founder: | Lou Suter |
| CEO: | Lou Suter |
| Address: | New Delhi , India |
| Phone: | (770) 578-CBSI (2274) |
| Email: | [email protected] |
About LexReception
LEX Reception goes beyond a standard 24/7 answering service for lawyers by saving time on call handling, scheduling appointments, and processing payments around the clock.
| Website: | https://www.lexreception.com/ |
|---|---|
| Founded in: | 2011 |
| Founder: | Jon Bahl |
| CEO: | Jon Bahl |
| Address: | Portland, Oregon, USA |
| Phone: | 1-800-800-9995 |
| Email: | [email protected] |
| Live Chat: | Yes |
LexReception is a better alternative to CBSI Holdings
We've compared price, features, voice samples, and more, and LexReception is a better alternative to CBSI Holdings
CBSI Holdings vs LexReception Pricing
Compare CBSI Holdings vs LexReception subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
CBSI Holdings vs LexReception Features Comparison
A side-by-side comparison of CBSI Holdings vs LexReception features
CBSI Holdings Features |
LexReception Features |
|---|---|
24/7 Live AnsweringCBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients. |
24/7 Client Reception and SupportLEX Reception ensures that law firms are accessible to clients around the clock, providing 24/7 live answering services. This is crucial for legal practices that need to be available for urgent client inquiries at any time, improving client satisfaction and retention. |
Virtual Receptionist ServicesCBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally. |
Legal Intake ServicesThe service includes comprehensive legal intake, where receptionists gather detailed information from new clients during their initial call. This helps law firms qualify leads effectively and ensure that they have all the necessary information to proceed with potential cases. |
Order TakingThe service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency. |
Appointment SchedulingLEX Reception handles appointment scheduling directly into the firm’s calendar system. This ensures efficient management of client meetings and reduces the likelihood of missed or double-booked appointments. |
Customizable Call HandlingBusinesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards. |
Lead Capture and QualificationBy capturing and qualifying leads, LEX Reception helps law firms maximize their marketing ROI. Receptionists ask relevant questions to determine the viability of leads, ensuring that only qualified prospects are passed on to the legal team for follow-up. |
Affordable PricingCBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups. |
Bilingual SupportOffering bilingual services, LEX Reception caters to both English and Spanish-speaking clients, which is particularly beneficial for firms serving diverse communities. This ensures that language barriers do not hinder client communication and service. |
Highly-Trained OperatorsThe operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care. |
Custom Call HandlingLaw firms can customize how their calls are handled, including scripting responses and prioritizing urgent calls. This ensures that every client interaction aligns with the firm’s standards and provides a consistent client experience. |
Veteran-Owned Business:CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability. |
Integration with Legal SoftwareLEX Reception integrates seamlessly with popular legal practice management software such as Clio, MyCase, and PracticePanther. This integration helps streamline workflow and ensures that all client interactions are logged and managed efficiently. |
Live Chat SupportIn addition to phone answering services, LEX Reception offers real-time chat support for web visitors. This enhances client engagement and provides an immediate response to potential clients who prefer online communication. |
CBSI Holdings vs LexReception Use Cases
Most apps in this space have similar use cases but you can compare CBSI Holdings vs LexReception use cases if you were looking for something unique.
CBSI Holdings Use Cases |
LexReception Use Cases |
|---|---|
Customer SupportBusinesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty. |
24/7 Live AnsweringLEX Reception provides continuous availability with live receptionists answering calls around the clock. This ensures that clients can reach the firm at any time, enhancing client satisfaction and retention by being accessible whenever needed |
Virtual ReceptionistCBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling. |
Customized Call HandlingThe service includes customizable call scripts tailored to match the firm's tone and approach. This ensures consistent and professional communication with clients, creating a positive first impression and reinforcing the firm's brand |
Order Taking and ProcessingRetailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down. |
Legal Intake Specialists:LEX Reception offers comprehensive legal intake services, capturing detailed information from new clients during their initial call. This helps firms qualify leads effectively and gather necessary information to proceed with cases efficiently |
Appointment SchedulingMedical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized. |
Appointment SchedulingReceptionists can schedule consultations and appointments directly into the firm's calendar system. This feature helps manage client meetings efficiently and ensures that appointments are well-organized and tracked |
Lead Capture and QualificationCBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates. |
Bilingual ServicesTo cater to a diverse clientele, LEX Reception offers bilingual receptionists who can handle calls in both English and Spanish, ensuring effective communication with non-English speaking clients |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods. |
Lead Capture and QualificationThe service helps firms capture and qualify leads by asking relevant questions to determine the viability of potential clients. This ensures that only qualified leads are passed on to the legal team, optimizing the firm's marketing efforts |
Emergency Response HandlingFor businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively. |
Live Chat SupportIn addition to phone answering services, LEX Reception provides real-time chat support for web visitors. This enhances client engagement and offers immediate responses to potential clients who prefer online communication |
After-Hours Support:Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed. |
Document Sending and ManagementLEX Reception can handle sending and managing documents on behalf of the firm, streamlining administrative tasks and ensuring that important paperwork is handled promptly and accurately |
Bilingual SupportCBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support. |
Mobile App AccessThe service includes a mobile app that allows attorneys to stay connected with their firm on the go. The app provides access to messages, call logs, and client information, ensuring that lawyers can manage their practice efficiently from anywhere |
CBSI Holdings vs LexReception Reviews
See how CBSI Holdings vs LexReception stack up by what users think of them.
CBSI Holdings not reviewed yet.
Krishna was incredibly helpful and…
Krishna was incredibly helpful and patient, taking the time to guide me through the entire process step by step. His support made everything clear and manageable.
Brianna Q
Brianna Q. has been giving us great service by checking in and being responsive to our requests. We are glad we have an assigned acct. rep. like Brianna to follow up and check in with, even when things are fine.
Enarosa was a great help during the set…
Enarosa was a great help during the set up of our account.
