CBSI Holdings

Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.

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Arini.AI

Arini is an AI receptionist that efficiently answers phone calls and schedules appointments, alleviating the workload of receptionists and ensuring all calls are professionally managed.

About CBSI Holdings

As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.

Website:https://cbsiholdings.com/
Founded in:1972
Founder: Lou Suter
CEO:Lou Suter
Address: New Delhi , India
Phone: (770) 578-CBSI (2274)
Email: [email protected]

About Arini.AI

Arini is an AI Receptionist that handles phone calls and schedules appointments. Many dental appointments are booked over the phone by busy receptionists who often put patients on hold and miss a third of incoming calls.

The AI Receptionist for Dentists

Arini is an AI Receptionist specifically designed for dentists, capable of answering every call, scheduling appointments, and driving revenue.

How Arini Works:

Arini enhances production and reduces costs in three simple steps. First, it integrates with your practice management software through a one-click process. Next, calls from any phone system are forwarded to your Arini number. Finally, the AI phone call system is customized to handle calls just the way you like it.

Arini for Dentists:

Arini offers a new way for dentists to handle phone calls by customizing and monitoring calls. It delivers human-like conversations, ensuring a 5-star patient experience right out of the box. Additionally, it supports SMS to keep the conversation going after the phone call and is multilingual, allowing patients to connect in their preferred language. Arini seamlessly integrates with various practice management software and phone providers, effortlessly filling your calendar. Whether it’s an AI Answering Service or an AI IVR, Arini ensures that your patients are taken care of without missing a beat. It can also handle AI Telemarketing, helping drive revenue for your practice.

Security & Compliance:

Arini is 100% HIPAA compliant, ensuring that you own your data and that security practices are top-notch. It follows best-in-class security protocols and maintains HIPAA BAAs with all partners. The system is continuously monitored using SecureFrame, adhering to the principles of least privilege and role-based permissions for data access. For more details, you can check out the Trust Center.

Website:https://www.arini.ai/
Founded in:2024
Founder: Rami Rustom, Abdulrahman Jamjoom
CEO:Rami Rustom
Address: San Francisco, California, USA
Phone: 1‪ 424 326 - 3366‬
Email: [email protected]
Live Chat: No

Compare CBSI Holdings Product Suite vs Arini.AI

If you are looking to invest in either CBSI Holdings or Arini.AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.

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CBSI Holdings vs Arini.AI Pricing

Compare CBSI Holdings vs Arini.AI subscription plans and pricing. Please check each website for the most updated information.

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CBSI Holdings vs Arini.AI Features Comparison

A side-by-side comparison of CBSI Holdings vs Arini.AI features

CBSI Holdings Features

Arini.AI Features

24/7 Live Answering

CBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients.

24/7 Availability

Arini.ai provides round-the-clock answering services, ensuring that no call is missed and offering continuous support for dental practices.

Virtual Receptionist Services

CBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally.

Human-Like Conversations

The AI is designed to have natural, human-like conversations, providing a high-quality patient experience and maintaining professionalism in every interaction.

Order Taking

The service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency.

Advanced Scheduling Capabilities

Arini.ai handles all aspects of scheduling, rescheduling, and cancellations, ensuring that appointments are managed efficiently and accurately.

Customizable Call Handling

Businesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards.

Multilingual Support

The AI can communicate with patients in their preferred language, enhancing accessibility and improving patient satisfaction.

Affordable Pricing

CBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups.

Integration with Practice Management Software

Arini.ai seamlessly integrates with existing practice management systems, allowing for easy implementation and ensuring that all data is synchronized.

Highly-Trained Operators

The operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care.

Cost-Effective

It is five times cheaper than traditional call centers, providing significant cost savings while maintaining high service standards.

Veteran-Owned Business:

CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability.

Customizable Call Handling

Users can teach the AI about their practice protocols, allowing for tailored interactions that align with the specific needs of the dental office.

SMS Capabilities

The AI can continue conversations via SMS after the initial phone call, providing additional communication channels for patient engagement.

HIPAA Compliant

Arini.ai follows strict security practices and is fully HIPAA compliant, ensuring that all patient data is handled securely.

CBSI Holdings vs Arini.AI Use Cases

Most apps in this space have similar use cases but you can compare CBSI Holdings vs Arini.AI use cases if you were looking for something unique.

CBSI Holdings Use Cases

Arini.AI Use Cases

Customer Support

Businesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty.

24/7 Call Answering

Arini.ai ensures that all incoming calls are answered promptly, regardless of the time of day. This continuous availability helps dental practices provide superior customer service and never miss a potential patient inquiry.

Virtual Receptionist

CBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling.

Appointment Scheduling and Management

Arini.ai handles scheduling, rescheduling, and cancellations of appointments, reducing the administrative burden on office staff and ensuring that appointment slots are efficiently utilized.

Order Taking and Processing

Retailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down.

Patient Intake and Information Gathering

The AI receptionist can collect detailed patient information during the initial call, streamlining the intake process and ensuring that all necessary information is gathered accurately.

Appointment Scheduling

Medical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized.

Multilingual Communication

Arini.ai can communicate with patients in their preferred language, which is particularly useful in areas with diverse populations. This feature enhances patient comfort and satisfaction by providing service in their native language.

Lead Capture and Qualification

CBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates.

Cost Reduction for Call Management

By automating the call answering and scheduling processes, Arini.ai significantly reduces the need for additional administrative staff, leading to substantial cost savings for dental practices.

Overflow Call Handling

During peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods.

Enhanced Patient Engagement

With its ability to continue conversations via SMS, Arini.ai keeps patients engaged and informed, providing reminders and follow-up information as needed.

Emergency Response Handling

For businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively.

Integration with Existing Systems

Arini.ai seamlessly integrates with the practice's existing management software, ensuring that all patient data is synchronized and up-to-date without requiring manual entry.

After-Hours Support:

Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed.

Handling High Call Volumes

During busy periods, Arini.ai can manage high call volumes effectively, ensuring that all patient inquiries are addressed promptly and no calls are missed.

Bilingual Support

CBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support.

HIPAA-Compliant Data Handling

Arini.ai ensures that all patient information is handled in compliance with HIPAA regulations, providing peace of mind regarding data security and privacy.