CBSI Holdings
Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.
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AimeReception
AimeReception is a Multimodal AI-powered virtual receptionist that automates various reception tasks using advanced computer vision, natural language processing, speech processing, and data mining technologies.
About CBSI Holdings
As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.
| Website: | https://cbsiholdings.com/ |
|---|---|
| Founded in: | 1972 |
| Founder: | Lou Suter |
| CEO: | Lou Suter |
| Address: | New Delhi , India |
| Phone: | (770) 578-CBSI (2274) |
| Email: | [email protected] |
About AimeReception
AimeReception is a virtual receptionist software based on Multimodal AI, enabling the creation of virtual characters (avatars) that can see, listen, understand, and talk with users. This advanced technology builds AI Receptionist to automate various tasks at reception desks, such as welcoming visitors, providing meeting room guidance, and floor information. It also remembers customer faces and automatically directs them to the correct meeting rooms, acting as a virtual office staff to streamline daily reception tasks.
AimeReception offers a range of features, including welcoming visitors, introducing company information, connecting to administrators when needed, allowing customers to book appointments directly, checking time attendance through facial recognition, performing customer data statistics, recording reception areas, integrating third-party services, and continuously updating its knowledge to enhance intelligence. Additionally, AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing ensure seamless communication and interaction, further enhancing the efficiency of reception and office operations.
| Website: | https://www.aimesoft.com/aimereception.html |
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| Founded in: | 2013 |
| Founder: | Dr. Duc Nguyen |
| CEO: | Dr. Duc Nguyen |
| Address: | San Jose, California, USA |
| Phone: | (415) 818 0338 |
| Email: | [email protected] |
| Live Chat: | No |
Compare CBSI Holdings Product Suite vs AimeReception
If you are looking to invest in either CBSI Holdings or AimeReception and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AimeTalk
- AimeReception
- AimeHotel
- AimeMasking
- Aime AIShop
- AimeGPT
CBSI Holdings vs AimeReception Pricing
Compare CBSI Holdings vs AimeReception subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
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CBSI Holdings vs AimeReception Features Comparison
A side-by-side comparison of CBSI Holdings vs AimeReception features
CBSI Holdings Features |
AimeReception Features |
|---|---|
24/7 Live AnsweringCBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients. |
24/7 AvailabilityAimeReception operates around the clock, ensuring continuous service without the need for human intervention. |
Virtual Receptionist ServicesCBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally. |
Human-Like InteractionsThe AI can see, listen, understand, and speak with users through photorealistic avatars, providing natural and engaging interactions. |
Order TakingThe service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency. |
Comprehensive Task AutomationAimeReception automates various reception tasks such as welcoming visitors, guiding them to meeting rooms, and providing floor information. |
Customizable Call HandlingBusinesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards. |
Facial RecognitionIt includes facial recognition technology to identify and remember visitors, enhancing security and personalization. |
Affordable PricingCBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups. |
Voice User InterfaceEquipped with speech recognition and synthesis capabilities, it allows for smooth verbal communication with visitors. |
Highly-Trained OperatorsThe operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care. |
Meeting Room IntegrationThe system integrates with meeting room reservation and calendar software to manage bookings and guide visitors accordingly. |
Veteran-Owned Business:CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability. |
Multilingual SupportAimeReception supports multiple languages, making it accessible to a diverse range of users. |
Customizable WorkflowsThe reception workflows can be tailored to meet the specific needs of different businesses, ensuring flexibility and adaptability. |
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Automatic Door ControlThe AI can manage automatic door systems, providing seamless access control. |
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Data Analytics and ReportingIt offers features for customer data statistics and analytics, helping businesses track and improve their reception operations. |
CBSI Holdings vs AimeReception Use Cases
Most apps in this space have similar use cases but you can compare CBSI Holdings vs AimeReception use cases if you were looking for something unique.
CBSI Holdings Use Cases |
AimeReception Use Cases |
|---|---|
Customer SupportBusinesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty. |
Customer ServiceAime Reception can handle routine customer service inquiries, such as FAQs, order status checks, and general information requests, freeing up human agents to focus on more complex tasks. |
Virtual ReceptionistCBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling. |
Appointment SchedulingBusinesses in healthcare, beauty, and professional services can use Aime Reception to automate appointment bookings, reminders, and cancellations, reducing administrative workload and improving client satisfaction. |
Order Taking and ProcessingRetailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down. |
Technical SupportFor tech companies, Aime Reception can provide first-level technical support, guiding users through troubleshooting steps and resolving common issues. |
Appointment SchedulingMedical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized. |
Sales and Lead QualificationThe AI receptionist can engage potential customers, answer initial questions, and qualify leads before passing them on to the sales team, streamlining the lead generation process. |
Lead Capture and QualificationCBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates. |
Event Registration and ManagementOrganizations hosting events can use Aime Reception to manage event registrations, provide information to attendees, and handle post-event follow-ups. |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods. |
Multilingual Customer SupportBusinesses operating in multilingual markets can leverage Aime Reception to provide customer support in multiple languages, enhancing accessibility and customer satisfaction. |
Emergency Response HandlingFor businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively. |
Healthcare Patient InteractionIn the healthcare sector, Aime Reception can manage patient inquiries, schedule appointments, and provide information on medical services, improving patient engagement and operational efficiency. |
After-Hours Support:Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed. |
E-commerce Customer InteractionE-commerce businesses can use Aime Reception to assist customers with product inquiries, order tracking, and return processes, enhancing the overall shopping experience. |
Bilingual SupportCBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support. |
