Calldesk.AI
Calldesk automates repetitive customer service calls with AI voice agents, enhancing productivity and customer satisfaction while freeing up human agents for more valuable interactions.
Soundhound AI
Soundhound AI independent voice AI platform connects people to brands through customized conversational experiences, voice-enabling products and services.
About Calldesk.AI
Calldesk has revolutionized customer service for businesses by leveraging AI-powered voice agents. Automate repetitive customer service calls with AI IVR, AI Receptionist, and AI Answering Service, allowing your teams to focus on high-touch interactions and improve customer satisfaction. By digitizing inbound AI phone call interactions, simple requests can be processed without involving human agents, thus increasing productivity. Automation helps divide the cost of handling calls and manage conversations either partially or end-to-end, making it easier to absorb call spikes with 24/7 voice agent support.
This approach frees up your team’s time for more valuable interactions, saving thousands of work hours by automating low-value tasks and improving team well-being. It also creates a memorable customer experience, turning unsatisfied customers into brand ambassadors. Empower your customers with a self-service phone channel that provides 24/7 availability, removing irritants from their journey and boosting overall satisfaction.
Enhance your contact center by combining human and AI capabilities, such as AI Telemarketing, to offer the best experience to callers, maximizing team productivity, and exceeding operational goals. This transformation not only differentiates your brand but also creates long-lasting memorable experiences for your customers.
| Website: | https://calldesk.ai/ |
|---|---|
| Founded in: | 2015 |
| Founder: | Vincent Gire, Aimé Dushimire |
| CEO: | Vincent Gire |
| Address: | rue de Ponthieu, Paris, France |
| Phone: | 33 (0)1 86 26 99 01 |
| Email: | [email protected] |
| Live Chat: | No |
About Soundhound AI
SoundHound’s independent voice AI platform enables brands to create customized conversational experiences that voice-enable products, services, and apps, while providing companies with valuable data and analytics for enhanced control and brand ownership of the customer experience.
SoundHound AI offers AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing solutions tailored to various industries,, delivering real business value by elevating customer experiences. These solutions improve user interactions, customer connections, and brand value through a truly conversational interface, ensuring a seamless and engaging experience for users.
Businesses can create a brand-owned user experience for their products or services, free from the interference of Big Tech, allowing for a more authentic connection with customers. By leveraging data analytics, companies can drive product improvements and create deeper, more personalized experiences, gaining valuable insights to enhance their offerings.
SoundHound AI supports 25 languages and understands regional accents and language variations, ensuring effective communication with users worldwide. With over a decade of development, SoundHound AI’s platform is revolutionary in its ability to understand speech and yet beautifully simple in its responses, providing a powerful and intuitive voice AI solution for businesses.
| Website: | https://www.soundhound.com/ |
|---|---|
| Founded in: | 2005 |
| Founder: | Keyvan Mohajer, Majid Emami, James Hom |
| CEO: | Keyvan Mohajer |
| Address: | Santa Clara, California, USA |
| Phone: | 1(408) 441-3200 |
| Email: | [email protected] |
| Live Chat: | Yes |
Compare Calldesk.AI Product Suite vs Soundhound AI
If you are looking to invest in either Calldesk.AI or Soundhound AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- Branded Wake Words
- Automatic Speech Recognition (ASR)
- Natural Language Understanding (NLU)
- Text-to-Speech (TTS)
- Suite of Connectivity Options
- Multiple Languages
- Automatic Content Recognition (ACR)
- Houndify Developer Platform
Calldesk.AI vs Soundhound AI Pricing
Compare Calldesk.AI vs Soundhound AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
| Monthly Price | Yearly Price | |
| Contact Support |
Calldesk.AI vs Soundhound AI Features Comparison
A side-by-side comparison of Calldesk.AI vs Soundhound AI features
Calldesk.AI Features |
Soundhound AI Features |
|---|---|
Natural Language Processing (NLP)Calldesk’s AI voice agents leverage advanced NLP to understand and process natural language, allowing for smooth, conversational interactions with callers. This ensures that callers are understood and directed appropriately without the need for complex menu systems |
Speech-to-Meaning® TechnologyThis proprietary technology processes speech and interprets meaning simultaneously, delivering faster and more accurate results than traditional two-step processes. It ensures real-time comprehension and response, enhancing conversational experiences |
Quick DeploymentCalldesk voice agents can be deployed in a matter of days, not months. This rapid setup is made possible through an ergonomic Studio platform, which simplifies the building and deployment process |
Deep Meaning Understanding®SoundHound's AI can handle complex queries by understanding the user’s intent and addressing multiple questions in one interaction. This allows for nuanced and contextually relevant responses, improving the overall user experience |
Cost EfficiencyThe AI voice agents significantly reduce the cost per call by automating repetitive tasks and handling large volumes of calls efficiently. This allows human agents to focus on more complex, high-value interactions |
Dynamic Interaction™The multimodal interface provides instant audiovisual feedback, enabling users to interact using both voice and touchscreen. This feature ensures that users receive real-time updates and can modify their queries dynamically |
High Understanding RateThe platform uses a best-of-breed architecture to achieve high comprehension rates, even in challenging scenarios involving accents, breaks, or ambient noise. This ensures that conversations remain smooth and effective |
End-to-End Voice AI Tech StackSoundHound offers a comprehensive suite of voice AI technologies, including Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Text-to-Speech (TTS), and customizable wake words. This tech stack provides robust and scalable solutions for various applications |
Real-Time Monitoring and SupervisionThe Calldesk Studio provides tools for monitoring and supervising voice agents. Users can access detailed statistics, read call transcripts, and quickly adapt the behavior of voice agents to meet daily challenges and improve performance |
Edge and Cloud ConnectivityThe platform supports on-device processing with optional cloud connectivity, ensuring high performance and data privacy. Users can access voice AI capabilities even without internet connectivity, making it suitable for diverse environments |
Multi-Language SupportCalldesk’s technology supports 29 languages natively, making it a versatile solution for businesses with a global customer base. This feature ensures that customers can interact with the voice agents in their preferred language |
Custom Domains and CommandsBusinesses can create custom voice domains and commands tailored to their specific needs, allowing for highly personalized and effective voice interactions. This customization helps in delivering unique brand experiences |
Pre-Optimized Use CasesThe platform offers a variety of pre-optimized use cases based on millions of real-life conversations. These include caller identification, natural language IVR, appointment scheduling, customer file follow-up, and more. This helps businesses quickly implement effective solutions tailored to their specific needs |
Multilingual SupportSoundHound supports over 25 languages, catering to a global audience with diverse linguistic needs. This broad language support ensures that the AI can interact effectively with users worldwide |
Seamless Handover to Human AgentsWhen the AI voice agent encounters a query it cannot handle, it seamlessly hands over the call to a human agent, ensuring continuity and maintaining a high level of customer satisfaction |
Vehicle IntelligenceThis domain enables users to access car manual information using natural speech, providing instant answers to questions about vehicle functionality, maintenance, and repairs. This feature enhances the in-car experience by making information easily accessible and hands-free |
Calldesk.AI vs Soundhound AI Use Cases
Most apps in this space have similar use cases but you can compare Calldesk.AI vs Soundhound AI use cases if you were looking for something unique.
Calldesk.AI Use Cases |
Soundhound AI Use Cases |
|---|---|
Caller IdentificationQuickly identifying callers to access their accounts and provide personalized service. |
Automotive Voice AssistantsEnhancing in-car user experience with hands-free, voice-activated controls. |
Natural Language IVREliminating the need for complex and tedious number-based IVR systems. |
Smart Device IntegrationVoice-enabling smart home devices and IoT products. |
Demand PrequalificationGathering key information from callers before transferring them to a human agent. |
Customer Service and Contact CentersAutomating customer service inquiries and support tasks. |
FAQ HandlingManaging high volumes of calls about simple, recurring questions. |
Restaurant Ordering SystemsStreamlining the ordering process in fast-casual and quick-service restaurants. |
Appointment SchedulingAutomating the process of booking, rescheduling, or canceling appointments. |
Hospitality ServicesEnhancing guest experiences in hotels and other hospitality settings. |
Customer File Follow-UpProviding updates on the status of orders, files, or packages without human intervention. |
Mobile AppsProviding hands-free access and enhancing app functionality. |
Insurance Claim ProcessingSupporting insured callers with immediate assistance during claim processes. |
Retail and E-commerceFacilitating voice-activated shopping and customer assistance. |
Repayment SimulationHelping customers understand their repayment options and conditions. |
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Support Ticket CreationAutomating the creation of support tickets for customer service issues. |
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Call Spike ManagementHandling high call volumes during peak times without overloading human agents. |
