AnswerFirst
AnswerFirst is the ideal partner for managing 24/7, after-hours, overflow, special projects, and any other situations requiring live answering combined with superior customer service.
No agent sample available
LexReception
LEX Reception offers more than just 24/7 answering services for lawyers. It helps save time by handling calls, scheduling appointments, and processing payments around the clock.
About AnswerFirst
With over 20 years of experience, AnswerFirst’s talent and technology can cater to exclusive needs, delivering the precise results that companies require. This results in building lasting, productive, and profitable relationships with customers.
Maximize Business Opportunities with Live Answering Services
AnswerFirst’s live answering service and inbound call center solutions are designed to help businesses maximize opportunities and prepare for the unexpected. By answering calls, emails, web chats, social media inquiries, and SMS messages 24/7, AnswerFirst ensures businesses are always available to their customers.
Customized Services to Meet Business Needs
AnswerFirst offers a range of services including appointment scheduling, answering services, business process management, order taking, message taking, and voice mail services. These services can be customized to meet specific business communication and customer service needs.
| Website: | https://answerfirst.com/ |
|---|---|
| Founded in: | 1998 |
| Founder: | Matt Herron |
| CEO: | Matt Herron |
| Address: | Tampa, Florida, USA |
| Phone: | 866-544-5547 |
| Live Chat: | Yes |
About LexReception
LEX Reception goes beyond a standard 24/7 answering service for lawyers by saving time on call handling, scheduling appointments, and processing payments around the clock.
| Website: | https://www.lexreception.com/ |
|---|---|
| Founded in: | 2011 |
| Founder: | Jon Bahl |
| CEO: | Jon Bahl |
| Address: | Portland, Oregon, USA |
| Phone: | 1-800-800-9995 |
| Email: | [email protected] |
| Live Chat: | Yes |
LexReception is a better alternative to AnswerFirst
We've compared price, features, voice samples, and more, and LexReception is a better alternative to AnswerFirst
AnswerFirst vs LexReception Pricing
Compare AnswerFirst vs LexReception subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
AnswerFirst vs LexReception Features Comparison
A side-by-side comparison of AnswerFirst vs LexReception features
AnswerFirst Features |
LexReception Features |
|---|---|
24/7 Live AnsweringEnsuring that every call is answered, AnswerFirst provides round-the-clock service, which is crucial for maintaining continuous customer support and capturing all potential business opportunities. |
24/7 Client Reception and SupportLEX Reception ensures that law firms are accessible to clients around the clock, providing 24/7 live answering services. This is crucial for legal practices that need to be available for urgent client inquiries at any time, improving client satisfaction and retention. |
Customizable Call HandlingBusinesses can customize how calls are answered, including the scripting of responses and the routing of calls, to ensure that each call is handled according to specific business protocols. |
Legal Intake ServicesThe service includes comprehensive legal intake, where receptionists gather detailed information from new clients during their initial call. This helps law firms qualify leads effectively and ensure that they have all the necessary information to proceed with potential cases. |
Bilingual ReceptionistsTo cater to a diverse clientele, AnswerFirst offers bilingual services, ensuring effective communication with both English and Spanish speaking customers. |
Appointment SchedulingLEX Reception handles appointment scheduling directly into the firm’s calendar system. This ensures efficient management of client meetings and reduces the likelihood of missed or double-booked appointments. |
Live Call TransferringCalls can be screened and transferred directly to the appropriate party in real-time, allowing for immediate attention to urgent matters. |
Lead Capture and QualificationBy capturing and qualifying leads, LEX Reception helps law firms maximize their marketing ROI. Receptionists ask relevant questions to determine the viability of leads, ensuring that only qualified prospects are passed on to the legal team for follow-up. |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, AnswerFirst can manage excess call volume, ensuring that no calls are missed. |
Bilingual SupportOffering bilingual services, LEX Reception caters to both English and Spanish-speaking clients, which is particularly beneficial for firms serving diverse communities. This ensures that language barriers do not hinder client communication and service. |
Message TakingDetailed messages are taken when specific individuals are unavailable, and these messages are promptly relayed via text or email, ensuring that all information is captured accurately. |
Custom Call HandlingLaw firms can customize how their calls are handled, including scripting responses and prioritizing urgent calls. This ensures that every client interaction aligns with the firm’s standards and provides a consistent client experience. |
Appointment SchedulingReceptionists can schedule appointments directly into a company’s calendar, helping to streamline the booking process and manage schedules efficiently. |
Integration with Legal SoftwareLEX Reception integrates seamlessly with popular legal practice management software such as Clio, MyCase, and PracticePanther. This integration helps streamline workflow and ensures that all client interactions are logged and managed efficiently. |
Full Legal IntakeFor law firms, AnswerFirst performs comprehensive legal intake, collecting all necessary information from potential clients to prepare for initial consultations. |
Live Chat SupportIn addition to phone answering services, LEX Reception offers real-time chat support for web visitors. This enhances client engagement and provides an immediate response to potential clients who prefer online communication. |
Integrated Software SolutionsAnswerFirst integrates with popular CRM and legal software, enhancing workflow automation and ensuring seamless data management. |
AnswerFirst vs LexReception Use Cases
Most apps in this space have similar use cases but you can compare AnswerFirst vs LexReception use cases if you were looking for something unique.
AnswerFirst Use Cases |
LexReception Use Cases |
|---|---|
24/7 Customer SupportBusinesses can rely on AnswerFirst to provide round-the-clock customer support, ensuring that all customer inquiries are handled promptly and professionally, regardless of the time of day. This is particularly valuable for companies that operate in multiple time zones or have customers with urgent needs. |
24/7 Live AnsweringLEX Reception provides continuous availability with live receptionists answering calls around the clock. This ensures that clients can reach the firm at any time, enhancing client satisfaction and retention by being accessible whenever needed |
Appointment SchedulingAnswerFirst can manage appointment bookings, cancellations, and rescheduling directly into a company’s calendar system. This service is ideal for healthcare providers, legal firms, and service-based businesses that need to maintain an organized and efficient schedule. |
Customized Call HandlingThe service includes customizable call scripts tailored to match the firm's tone and approach. This ensures consistent and professional communication with clients, creating a positive first impression and reinforcing the firm's brand |
Lead Capture and QualificationAnswerFirst helps businesses capture and qualify leads through initial phone interactions. This ensures that potential customers receive timely follow-ups and that sales teams can focus on the most promising prospects, enhancing the overall sales process. |
Legal Intake Specialists:LEX Reception offers comprehensive legal intake services, capturing detailed information from new clients during their initial call. This helps firms qualify leads effectively and gather necessary information to proceed with cases efficiently |
Overflow Call HandlingDuring peak business hours or when in-house staff are unavailable, AnswerFirst can manage excess call volume, ensuring that no calls are missed and that customers receive the attention they need. |
Appointment SchedulingReceptionists can schedule consultations and appointments directly into the firm's calendar system. This feature helps manage client meetings efficiently and ensures that appointments are well-organized and tracked |
Bilingual SupportAnswerFirst offers bilingual receptionists to cater to a diverse customer base, providing services in both English and Spanish. This use case is particularly important for businesses serving multilingual communities. |
Bilingual ServicesTo cater to a diverse clientele, LEX Reception offers bilingual receptionists who can handle calls in both English and Spanish, ensuring effective communication with non-English speaking clients |
Order ProcessingFor retail and e-commerce businesses, AnswerFirst can handle order processing over the phone, managing transactions and ensuring that customer orders are processed efficiently and accurately. |
Lead Capture and QualificationThe service helps firms capture and qualify leads by asking relevant questions to determine the viability of potential clients. This ensures that only qualified leads are passed on to the legal team, optimizing the firm's marketing efforts |
Message Taking and RelayWhen staff are unavailable, AnswerFirst takes detailed messages and relays them via text or email. This ensures that important information is captured and communicated to the appropriate parties without delay. |
Live Chat SupportIn addition to phone answering services, LEX Reception provides real-time chat support for web visitors. This enhances client engagement and offers immediate responses to potential clients who prefer online communication |
Virtual Receptionist ServicesAnswerFirst acts as a virtual receptionist, handling calls, managing inquiries, and providing a professional first point of contact for businesses. This is especially useful for small to medium-sized businesses that need to project a professional image without the overhead of a full-time receptionist. |
Document Sending and ManagementLEX Reception can handle sending and managing documents on behalf of the firm, streamlining administrative tasks and ensuring that important paperwork is handled promptly and accurately |
Emergency Response HandlingFor businesses in industries where emergencies can occur, such as healthcare or utilities, AnswerFirst provides emergency response handling, ensuring that urgent calls are prioritized and managed efficiently. |
Mobile App AccessThe service includes a mobile app that allows attorneys to stay connected with their firm on the go. The app provides access to messages, call logs, and client information, ensuring that lawyers can manage their practice efficiently from anywhere |
AnswerFirst vs LexReception Reviews
See how AnswerFirst vs LexReception stack up by what users think of them.
"Great company! Really helped me grow my business..."
Clients get to talk to a competent person who inturn immediatly shares the information with me in a HIPAA secure manner.
Top tier professionalism and accuracy!
What a huge difference in professionalism and accuracy with Answer First compared to the company we were using for years prior. Each operator provides excellent service each time.
Easy and Quick Onboarding
AnswerFirst is great to work with at all points of the onboarding process. Quick and simple and always available to answer questions. Highly Recommend!
Krishna was incredibly helpful and…
Krishna was incredibly helpful and patient, taking the time to guide me through the entire process step by step. His support made everything clear and manageable.
Brianna Q
Brianna Q. has been giving us great service by checking in and being responsive to our requests. We are glad we have an assigned acct. rep. like Brianna to follow up and check in with, even when things are fine.
Enarosa was a great help during the set…
Enarosa was a great help during the set up of our account.
