AnswerConnect
AnswerConnect provides dedicated customer experience specialists who are well-trained to handle all your phone calls and website chats.
CBSI Holdings
Part of the FirstMeridian Group, backed by world-renowned investors, we aim to build a premier HR platform offering comprehensive end-to-end human resources solutions that transform people processes.
No agent sample available
About AnswerConnect
AnswerConnect employs highly-trained customer experience specialists who will manage all your phone calls and website chats from their distraction-free home offices.
The answer lies in connecting. Keep your business human with 24/7 live answering services from Pledge People, not bots.
Pledge People is dedicated to maintaining the human touch in business interactions. Their approach ensures that businesses are always available, capturing every lead and never missing an opportunity when clients call. With no voicemail or automated voices, they help businesses win more clients by providing real human interactions.
Their services ensure that businesses are never closed, allowing work from home, the office, or anywhere. Pledge People recognizes returning callers, offering a personalized experience every time. They also manage calls effectively, ensuring that businesses can focus on important meetings or tasks without missing important calls.
| Website: | https://www.answerconnect.com/ |
|---|---|
| Founded in: | 2002 |
| Founder: | Natalie Ruiz |
| CEO: | Natalie Ruiz |
| Address: | Portland, Oregon, USA |
| Phone: | 800-700-8888 |
| Email: | [email protected] |
| Live Chat: | Yes |
About CBSI Holdings
As part of the FirstMeridian Group, established by world-renowned investors, their mission is to create a premier HR platform that offers comprehensive human resources solutions and transforms people processes.
| Website: | https://cbsiholdings.com/ |
|---|---|
| Founded in: | 1972 |
| Founder: | Lou Suter |
| CEO: | Lou Suter |
| Address: | New Delhi , India |
| Phone: | (770) 578-CBSI (2274) |
| Email: | [email protected] |
AnswerConnect is a better alternative to CBSI Holdings
We've compared price, features, voice samples, and more, and AnswerConnect is a better alternative to CBSI Holdings
Compare AnswerConnect Product Suite vs CBSI Holdings
If you are looking to invest in either AnswerConnect or CBSI Holdings and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Small Business Answering Service
- Virtual Receptionist
- After Hours Answering
- 24/7 Live Answering
- Bilingual Services
- Call Forwarding
- Customer Support Center & Specialists Services
- Small Business Virtual Receptionist Services
- Inbound Sales
- Call Routing & Transfer
AnswerConnect vs CBSI Holdings Pricing
Compare AnswerConnect vs CBSI Holdings subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
AnswerConnect vs CBSI Holdings Features Comparison
A side-by-side comparison of AnswerConnect vs CBSI Holdings features
AnswerConnect Features |
CBSI Holdings Features |
|---|---|
24/7 Live AnsweringThis service ensures that all calls are answered by professional receptionists, regardless of the time or day, enhancing customer service and ensuring no opportunities are missed |
24/7 Live AnsweringCBSI provides round-the-clock answering services, ensuring that businesses never miss a call and can provide continuous support to their clients. |
Custom Call HandlingBusinesses can tailor how calls are handled, including custom greetings, call routing, and scheduling, to ensure that each call is managed according to specific business needs. |
Virtual Receptionist ServicesCBSI offers virtual receptionist services that include call patching, message taking, and providing basic customer service or help desk support. This service is designed to handle routine inquiries efficiently and professionally. |
Lead Qualification and Appointment BookingVirtual receptionists help qualify leads and can book appointments directly, streamlining the sales process and enhancing lead management. |
Order TakingThe service includes order-taking capabilities, making it easier for businesses to process customer orders over the phone, enhancing customer satisfaction and operational efficiency. |
Bilingual ServiceAnswerConnect offers services in multiple languages, which is essential for businesses serving a diverse customer base. |
Customizable Call HandlingBusinesses can customize how calls are answered and handled, including scripting and call routing, to ensure that every interaction aligns with their specific needs and standards. |
Mobile App IntegrationThe AnswerConnect app allows businesses to manage their account details, view call histories, and interact with their team and clients from anywhere, providing flexibility and ease of management. |
Affordable PricingCBSI offers competitive pricing starting at $35/month for 30 minutes of on-phone time, making their services accessible to small businesses and startups. |
Live Chat SupportBeyond phone calls, AnswerConnect provides live chat services, helping businesses engage with online visitors in real-time, which can significantly boost conversion rates. |
Highly-Trained OperatorsThe operators at CBSI are highly trained to provide excellent customer service, ensuring that every call is handled with professionalism and care. |
Veteran-Owned Business:CBSI is a veteran-owned, American-operated business, which emphasizes its commitment to quality and reliability. |
AnswerConnect vs CBSI Holdings Use Cases
Most apps in this space have similar use cases but you can compare AnswerConnect vs CBSI Holdings use cases if you were looking for something unique.
AnswerConnect Use Cases |
CBSI Holdings Use Cases |
|---|---|
24/7 Live Answering ServicesThis is ideal for businesses that need round-the-clock customer support but cannot afford or do not need a full-time, in-house team. AnswerConnect ensures that every call is answered, improving customer satisfaction and capturing every potential business opportunity, even after hours |
Customer SupportBusinesses can utilize CBSI's 24/7 live answering services to provide continuous customer support. This ensures that customer inquiries are addressed promptly, enhancing customer satisfaction and loyalty. |
Virtual Receptionist ServicesBusinesses can use AnswerConnect to manage incoming calls, schedule appointments, and even process orders. This service is especially beneficial for small businesses and professional services like law firms or healthcare providers that need to maintain a professional image and efficient customer service without the overhead of additional staff |
Virtual ReceptionistCBSI acts as a virtual receptionist for businesses, handling incoming calls, taking messages, and providing basic information to callers. This is particularly useful for small businesses that cannot afford a full-time receptionist but still need professional call handling. |
Lead Generation and QualificationAnswerConnect helps businesses qualify incoming leads through tailored interactions. This ensures that only potential leads that meet specific criteria are forwarded, optimizing the sales process and improving conversion rates |
Order Taking and ProcessingRetailers and e-commerce businesses can benefit from CBSI's order-taking services. This allows customers to place orders over the phone, ensuring that sales opportunities are not missed even when online systems are down. |
Appointment SchedulingUtilizing integrated calendar and scheduling tools, AnswerConnect can handle all aspects of appointment bookings, confirmations, and rescheduling. This helps businesses streamline their operations and ensures that they can focus on service delivery rather than administrative tasks |
Appointment SchedulingMedical practices, salons, and other appointment-based businesses can use CBSI to manage their appointment scheduling. This helps in reducing no-shows and ensuring that appointment slots are efficiently utilized. |
Bilingual Customer SupportFor businesses serving a diverse client base, AnswerConnect offers bilingual services to cater to non-English speaking customers, broadening the market reach and enhancing customer engagement |
Lead Capture and QualificationCBSI helps businesses capture and qualify leads through initial phone interactions. This is crucial for sales teams to follow up on high-quality leads and improve conversion rates. |
CRM Integration and Call Data Management:AnswerConnect integrates with existing CRM systems, allowing businesses to keep track of customer interactions and ensure data consistency across platforms. This integration aids in maintaining a holistic view of customer engagements and supports personalized marketing strategies |
Overflow Call HandlingDuring peak times or when in-house staff are unavailable, CBSI can handle the overflow call volume. This ensures that no calls are missed, and customer service standards are maintained even during busy periods. |
Emergency Response HandlingFor businesses in industries like healthcare or utilities, CBSI provides emergency response handling, ensuring that urgent calls are prioritized and managed effectively. |
|
After-Hours Support:Businesses that need to provide support outside regular business hours can rely on CBSI to handle after-hours calls, ensuring that customers always have access to assistance when needed. |
|
Bilingual SupportCBSI offers bilingual answering services, catering to businesses with a diverse customer base. This ensures that non-English speaking customers receive the same level of service and support. |
AnswerConnect vs CBSI Holdings Clients
See which companies trust AnswerConnect & CBSI Holdings for all their generative AI needs.
No client information.
AnswerConnect vs CBSI Holdings Reviews
See how AnswerConnect vs CBSI Holdings stack up by what users think of them.
Customer experience
Thier availability at all times on multiple channels like phones and emails. they are very organized
Exemplary customer service that goes extra mile
Exceptional customer service and consistently prompt response to inquiries.
Client Assistance I received today was outstanding
Client Assistance I received today was very helpful and a quick response. Appreciated the patience shown to me as I'm a little behind on the technology side. Very kind and professional the entire call, fully answering all my questions.
Very Expensive!
Very Expensive! If you do not monitor your usage. You will pay dearly. I was set up to pay $350.00 per month for 200 minutes.After 1 week that was exceeded. To my suprise i was being billed hundreds of dollars additional on a daily basis. I would expect for the large overages i would have been called. It wasnt until after they charged me $2100.00 that they mentioned another plan that would include more minutes.It was not made clear to me that charges would just pile up. some calls had a 16 + minute duration? No one is working on this with me. It's impossible to figure out the charges! I was told to pretty much just deal with it.
CBSI Holdings not reviewed yet.
