AnswerConnect
AnswerConnect provides dedicated customer experience specialists who are well-trained to handle all your phone calls and website chats.
Answering Legal
Answering Legal delivers the highest quality 24/7 answering service for attorneys. Trusted by thousands of law firms and backed by over 300 five-star testimonials!
No agent sample available
About AnswerConnect
AnswerConnect employs highly-trained customer experience specialists who will manage all your phone calls and website chats from their distraction-free home offices.
The answer lies in connecting. Keep your business human with 24/7 live answering services from Pledge People, not bots.
Pledge People is dedicated to maintaining the human touch in business interactions. Their approach ensures that businesses are always available, capturing every lead and never missing an opportunity when clients call. With no voicemail or automated voices, they help businesses win more clients by providing real human interactions.
Their services ensure that businesses are never closed, allowing work from home, the office, or anywhere. Pledge People recognizes returning callers, offering a personalized experience every time. They also manage calls effectively, ensuring that businesses can focus on important meetings or tasks without missing important calls.
| Website: | https://www.answerconnect.com/ |
|---|---|
| Founded in: | 2002 |
| Founder: | Natalie Ruiz |
| CEO: | Natalie Ruiz |
| Address: | Portland, Oregon, USA |
| Phone: | 800-700-8888 |
| Email: | [email protected] |
| Live Chat: | Yes |
About Answering Legal
Answering Legal offers top-notch 24/7 answering services for attorneys, trusted by thousands of law firms and boasting over 300 five-star testimonials.
| Website: | https://www.answeringlegal.com/ |
|---|---|
| Founded in: | 2013 |
| Founder: | Robert Shatles, Alyssa Accard |
| CEO: | Robert Shatles |
| Address: | Nesconset, New York, USA |
| Phone: | (631) 268-3333 |
| Email: | [email protected] |
| Live Chat: | No |
Answering Legal is a better alternative to AnswerConnect
We've compared price, features, voice samples, and more, and Answering Legal is a better alternative to AnswerConnect
Compare AnswerConnect Product Suite vs Answering Legal
If you are looking to invest in either AnswerConnect or Answering Legal and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- Small Business Answering Service
- Virtual Receptionist
- After Hours Answering
- 24/7 Live Answering
- Bilingual Services
- Call Forwarding
- Customer Support Center & Specialists Services
- Small Business Virtual Receptionist Services
- Inbound Sales
- Call Routing & Transfer
- AI Agent
AnswerConnect vs Answering Legal Pricing
Compare AnswerConnect vs Answering Legal subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
| Monthly Price | Yearly Price | |
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AnswerConnect vs Answering Legal Features Comparison
A side-by-side comparison of AnswerConnect vs Answering Legal features
AnswerConnect Features |
Answering Legal Features |
|---|---|
24/7 Live AnsweringThis service ensures that all calls are answered by professional receptionists, regardless of the time or day, enhancing customer service and ensuring no opportunities are missed |
24/7 Live AnsweringThe service ensures that every call to your law firm is answered by a real person, no matter the time of day, providing continuous availability to capture new clients and manage ongoing cases effectively. |
Custom Call HandlingBusinesses can tailor how calls are handled, including custom greetings, call routing, and scheduling, to ensure that each call is managed according to specific business needs. |
Customizable Legal IntakeAnswering Legal provides full legal intake services, allowing for detailed collection of caller information that is crucial for new client onboarding. Law firms can customize every question on their legal intake to ensure all necessary details are gathered. |
Lead Qualification and Appointment BookingVirtual receptionists help qualify leads and can book appointments directly, streamlining the sales process and enhancing lead management. |
Live Call TransferringIf a lawyer is available to take a call, the virtual receptionist at Answering Legal will announce the caller and transfer them directly, facilitating immediate communication when needed. |
Bilingual ServiceAnswerConnect offers services in multiple languages, which is essential for businesses serving a diverse customer base. |
Message TakingWhen attorneys are unavailable, the receptionists take detailed messages, ensuring that all relevant information is captured for later follow-up. |
Mobile App IntegrationThe AnswerConnect app allows businesses to manage their account details, view call histories, and interact with their team and clients from anywhere, providing flexibility and ease of management. |
Appointment SchedulingThe service includes scheduling appointments directly on the law firm’s calendar, enhancing the organization and efficiency of managing client meetings. |
Live Chat SupportBeyond phone calls, AnswerConnect provides live chat services, helping businesses engage with online visitors in real-time, which can significantly boost conversion rates. |
Bilingual ReceptionistsTo accommodate a diverse clientele, Answering Legal offers bilingual answering services, ensuring that Spanish-speaking clients are fully supported. |
Integrated Software SolutionsAnswering Legal can integrate with a law firm's existing CRM systems, allowing for automated sorting of call information and seamless workflow automation. This integration extends to setting up custom triggers based on the firm's specific operational needs. |
AnswerConnect vs Answering Legal Use Cases
Most apps in this space have similar use cases but you can compare AnswerConnect vs Answering Legal use cases if you were looking for something unique.
AnswerConnect Use Cases |
Answering Legal Use Cases |
|---|---|
24/7 Live Answering ServicesThis is ideal for businesses that need round-the-clock customer support but cannot afford or do not need a full-time, in-house team. AnswerConnect ensures that every call is answered, improving customer satisfaction and capturing every potential business opportunity, even after hours |
24/7 Client ReceptionLaw firms utilize Answering Legal to ensure that every call is answered day or night, capturing every potential client opportunity and providing immediate responses to current clients, crucial for urgent legal matters. |
Virtual Receptionist ServicesBusinesses can use AnswerConnect to manage incoming calls, schedule appointments, and even process orders. This service is especially beneficial for small businesses and professional services like law firms or healthcare providers that need to maintain a professional image and efficient customer service without the overhead of additional staff |
Lead Capture and Client IntakeThe service excels in capturing leads through detailed legal intake processes. Receptionists collect comprehensive client information during initial calls, which is essential for preparing attorneys for follow-up and case evaluation. |
Lead Generation and QualificationAnswerConnect helps businesses qualify incoming leads through tailored interactions. This ensures that only potential leads that meet specific criteria are forwarded, optimizing the sales process and improving conversion rates |
Appointment SchedulingAnswering Legal aids law firms by scheduling client meetings directly into attorneys' calendars. This helps in managing attorneys’ schedules more efficiently, ensuring that they can focus on their legal work without administrative distractions. |
Appointment SchedulingUtilizing integrated calendar and scheduling tools, AnswerConnect can handle all aspects of appointment bookings, confirmations, and rescheduling. This helps businesses streamline their operations and ensures that they can focus on service delivery rather than administrative tasks |
Message Taking and Call PatchingWhen attorneys are unavailable, Answering Legal's receptionists take detailed messages or patch calls through to attorneys when they become available, ensuring no critical information is missed. |
Bilingual Customer SupportFor businesses serving a diverse client base, AnswerConnect offers bilingual services to cater to non-English speaking customers, broadening the market reach and enhancing customer engagement |
Bilingual SupportCatering to a diverse clientele, Answering Legal offers bilingual support, ensuring that non-English speaking clients receive the same level of care and professionalism, which is particularly valuable in communities with significant Spanish-speaking populations. |
CRM Integration and Call Data Management:AnswerConnect integrates with existing CRM systems, allowing businesses to keep track of customer interactions and ensure data consistency across platforms. This integration aids in maintaining a holistic view of customer engagements and supports personalized marketing strategies |
Customized Call HandlingLaw firms can customize how calls are handled based on their specific needs, from the greeting used by receptionists to the questions asked during legal intakes, making the service highly adaptable to different legal specializations and client management styles. |
AnswerConnect vs Answering Legal Clients
See which companies trust AnswerConnect & Answering Legal for all their generative AI needs.
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AnswerConnect vs Answering Legal Reviews
See how AnswerConnect vs Answering Legal stack up by what users think of them.
Customer experience
Thier availability at all times on multiple channels like phones and emails. they are very organized
Exemplary customer service that goes extra mile
Exceptional customer service and consistently prompt response to inquiries.
Client Assistance I received today was outstanding
Client Assistance I received today was very helpful and a quick response. Appreciated the patience shown to me as I'm a little behind on the technology side. Very kind and professional the entire call, fully answering all my questions.
Very Expensive!
Very Expensive! If you do not monitor your usage. You will pay dearly. I was set up to pay $350.00 per month for 200 minutes.After 1 week that was exceeded. To my suprise i was being billed hundreds of dollars additional on a daily basis. I would expect for the large overages i would have been called. It wasnt until after they charged me $2100.00 that they mentioned another plan that would include more minutes.It was not made clear to me that charges would just pile up. some calls had a 16 + minute duration? No one is working on this with me. It's impossible to figure out the charges! I was told to pretty much just deal with it.
I have used the services of Answering…
I have used the services of Answering Legal for about three years now. With 24/7 service and instant notifications by text and email, I never miss a call. Both colleagues and clients have complimented me about "the nice lady who answers your phone." With no contract, their billing and charges are completely transparent. I cannot speak too highly of their services.
I LOVE Answering Legal
I LOVE Answering Legal. They get the information that I need accurately, politely and without delay. They forward calls to me and when I am available, wherever I am, I can speak with a potential client. Best of all, I know my clients appreciate the 24/7 availability!
Answering Legal has been a great…
Answering Legal has been a great service provider. Calls are promptly directed to my cell and clients are easily "patched in". If I am unable to answer the call, the service sends both an email and text with all needed information. The folks answering the calls are polite and well spoken. Happy with this service!
