Air.AI
Air AI (www.air.ai) is a self-learning conversational AI robot that functions as both a sales representative and customer service assistant.
Soundhound AI
Soundhound AI independent voice AI platform connects people to brands through customized conversational experiences, voice-enabling products and services.
About Air.AI
Air.ai is revolutionizing customer service and sales with its cutting-edge AI technology, designed to handle complex, human-like AI phone call interactions seamlessly. Touted as the world’s first AI capable of engaging in prolonged phone conversations that mimic real human interactions, Air.ai offers businesses the power to scale their operations instantly with access to 100,000 sales and customer service representatives at the tap of a button.
These AI Answering Service agents possess infinite memory and perfect recall, enabling them to provide consistent, accurate, and personalized service round-the-clock, every day of the year. With the ability to autonomously perform tasks across over 5,000 different applications, Air.ai eliminates the need for traditional training, management, or motivation of human agents, thereby reducing overhead costs and enhancing operational efficiency.
The implications of Air.ai’s technology extend beyond just manpower augmentation; it fundamentally transforms how businesses interact with their customers. By handling phone calls that can last anywhere from 10 to 40 minutes, the AI IVR agents ensure that customer queries are not just answered but are dealt with in a manner that rivals, or even surpasses, human capability. This level of interaction, coupled with the AI’s ability to take autonomous actions, offers a seamless integration into existing business processes, ensuring that every customer interaction is optimized for satisfaction and efficiency. For businesses, this means not only improved customer service outcomes but also significant enhancements in scalability and operational agility, including tasks performed by an AI Receptionist or AI Telemarketing agents.
| Website: | https://www.air.ai/ |
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| Founded in: | 2019 |
| Founder: | Caleb Maddix |
| CEO: | Caleb Maddix |
| Address: | Miami, Florida, USA |
| Email: | [email protected] |
About Soundhound AI
SoundHound’s independent voice AI platform enables brands to create customized conversational experiences that voice-enable products, services, and apps, while providing companies with valuable data and analytics for enhanced control and brand ownership of the customer experience.
SoundHound AI offers AI IVR, AI phone call, AI Answering Service, AI Receptionist, and AI Telemarketing solutions tailored to various industries,, delivering real business value by elevating customer experiences. These solutions improve user interactions, customer connections, and brand value through a truly conversational interface, ensuring a seamless and engaging experience for users.
Businesses can create a brand-owned user experience for their products or services, free from the interference of Big Tech, allowing for a more authentic connection with customers. By leveraging data analytics, companies can drive product improvements and create deeper, more personalized experiences, gaining valuable insights to enhance their offerings.
SoundHound AI supports 25 languages and understands regional accents and language variations, ensuring effective communication with users worldwide. With over a decade of development, SoundHound AI’s platform is revolutionary in its ability to understand speech and yet beautifully simple in its responses, providing a powerful and intuitive voice AI solution for businesses.
| Website: | https://www.soundhound.com/ |
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| Founded in: | 2005 |
| Founder: | Keyvan Mohajer, Majid Emami, James Hom |
| CEO: | Keyvan Mohajer |
| Address: | Santa Clara, California, USA |
| Phone: | 1(408) 441-3200 |
| Email: | [email protected] |
| Live Chat: | Yes |
Compare Air.AI Product Suite vs Soundhound AI
If you are looking to invest in either Air.AI or Soundhound AI and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- Branded Wake Words
- Automatic Speech Recognition (ASR)
- Natural Language Understanding (NLU)
- Text-to-Speech (TTS)
- Suite of Connectivity Options
- Multiple Languages
- Automatic Content Recognition (ACR)
- Houndify Developer Platform
Air.AI vs Soundhound AI Pricing
Compare Air.AI vs Soundhound AI subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
Air.AI vs Soundhound AI Features Comparison
A side-by-side comparison of Air.AI vs Soundhound AI features
Air.AI Features |
Soundhound AI Features |
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Human-Like Conversational AIAir.ai is capable of having extended phone conversations (10-40 minutes) that sound like a real human, thanks to its advanced AI that can mimic natural human speech and tonality. |
Speech-to-Meaning® TechnologyThis proprietary technology processes speech and interprets meaning simultaneously, delivering faster and more accurate results than traditional two-step processes. It ensures real-time comprehension and response, enhancing conversational experiences |
Infinite Memory and Perfect RecallThe AI has the ability to remember past interactions and recall details accurately, providing a seamless and personalized experience for each caller. |
Deep Meaning Understanding®SoundHound's AI can handle complex queries by understanding the user’s intent and addressing multiple questions in one interaction. This allows for nuanced and contextually relevant responses, improving the overall user experience |
Autonomous Actions Across ApplicationsAir.ai can autonomously perform tasks across over 5,000 applications, enabling it to handle a wide range of business processes without human intervention. |
Dynamic Interaction™The multimodal interface provides instant audiovisual feedback, enabling users to interact using both voice and touchscreen. This feature ensures that users receive real-time updates and can modify their queries dynamically |
24/7 OperationThe AI operates continuously, providing 24/7 service without the need for breaks or downtime, ensuring constant availability for customer interactions. |
End-to-End Voice AI Tech StackSoundHound offers a comprehensive suite of voice AI technologies, including Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Text-to-Speech (TTS), and customizable wake words. This tech stack provides robust and scalable solutions for various applications |
Multi-Call HandlingAir.ai can manage multiple calls simultaneously, scaling its operations to meet the demands of high call volumes. |
Edge and Cloud ConnectivityThe platform supports on-device processing with optional cloud connectivity, ensuring high performance and data privacy. Users can access voice AI capabilities even without internet connectivity, making it suitable for diverse environments |
Advanced Logic TreesUsers can set up complex logic trees that guide the AI’s responses based on what the caller says, enabling highly customized and contextually relevant interactions. |
Custom Domains and CommandsBusinesses can create custom voice domains and commands tailored to their specific needs, allowing for highly personalized and effective voice interactions. This customization helps in delivering unique brand experiences |
Language SupportWhile primarily supporting English, Air.ai can perform in other languages by using advanced mode and translating prompts, enhancing its versatility for global operations. |
Multilingual SupportSoundHound supports over 25 languages, catering to a global audience with diverse linguistic needs. This broad language support ensures that the AI can interact effectively with users worldwide |
Spam and Scam DetectionThe AI includes features to minimize the chances of calls being marked as spam or telemarketing, ensuring higher pickup rates and better engagement. |
Vehicle IntelligenceThis domain enables users to access car manual information using natural speech, providing instant answers to questions about vehicle functionality, maintenance, and repairs. This feature enhances the in-car experience by making information easily accessible and hands-free |
Integration with CRM Systems:Air.ai can integrate with customer relationship management systems to streamline data handling and ensure all interactions are logged and managed efficiently. |
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Voice CustomizationFuture updates will include a library of voices and the ability to clone voices, allowing businesses to tailor the AI’s voice to better match their brand. |
Air.AI vs Soundhound AI Use Cases
Most apps in this space have similar use cases but you can compare Air.AI vs Soundhound AI use cases if you were looking for something unique.
Air.AI Use Cases |
Soundhound AI Use Cases |
|---|---|
Customer Service AutomationAir.ai can handle a wide range of customer service inquiries autonomously, providing answers to common questions, troubleshooting issues, and guiding customers through processes without the need for human intervention. This ensures 24/7 availability and reduces wait times for customers. |
Automotive Voice AssistantsEnhancing in-car user experience with hands-free, voice-activated controls. |
Lead Qualification and Follow-UpThe AI can engage potential leads in detailed conversations, qualify them based on predefined criteria, and follow up on initial inquiries. This helps sales teams focus on high-quality leads and improves the efficiency of lead management processes. |
Smart Device IntegrationVoice-enabling smart home devices and IoT products. |
Appointment Scheduling and RemindersAir.ai can manage appointment bookings by interacting with clients, scheduling appointments directly into the business’s calendar system, and sending reminders to reduce no-show rates. This is particularly useful for medical practices, salons, and other service-based businesses. |
Customer Service and Contact CentersAutomating customer service inquiries and support tasks. |
Order Processing and ManagementE-commerce and retail businesses can leverage Air.ai to handle order processing over the phone, including taking orders, confirming details, and updating customers on their order status. This streamlines operations and enhances the customer experience. |
Restaurant Ordering SystemsStreamlining the ordering process in fast-casual and quick-service restaurants. |
Survey and Feedback CollectionAir.ai can conduct surveys and collect feedback from customers through natural, conversational interactions. This provides businesses with valuable insights into customer satisfaction and areas for improvement. |
Hospitality ServicesEnhancing guest experiences in hotels and other hospitality settings. |
Technical Support and TroubleshootingTech companies can use Air.ai to provide first-level technical support, guiding users through troubleshooting steps and resolving common issues. This reduces the burden on human support agents and improves response times. |
Mobile AppsProviding hands-free access and enhancing app functionality. |
Billing and Payment HandlingAir.ai can assist customers with billing inquiries, process payments, and manage subscription renewals, ensuring a smooth and efficient handling of financial transactions. |
Retail and E-commerceFacilitating voice-activated shopping and customer assistance. |
HR and Employee InteractionBusinesses can use Air.ai for HR purposes, such as answering employee queries about policies, scheduling interviews, and managing routine HR tasks, freeing up HR personnel to focus on more complex issues. |
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Event Registration and ManagementFor businesses and organizations hosting events, Air.ai can manage event registrations, provide information to attendees, and handle post-event follow-ups, ensuring a seamless experience for participants. |
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Real Estate Inquiries and SchedulingReal estate agents can utilize Air.ai to handle property inquiries, schedule viewings, and provide information about listings, improving the efficiency of client interactions and property management. |
