Air.AI
Air AI (www.air.ai) is a self-learning conversational AI robot that functions as both a sales representative and customer service assistant.
Convoso
Convoso is a contact center solution provider that accelerates lead engagement with continuous innovations in dialer and AI technologies, helping businesses reach more leads faster.
No agent sample available
About Air.AI
Air.ai is revolutionizing customer service and sales with its cutting-edge AI technology, designed to handle complex, human-like AI phone call interactions seamlessly. Touted as the world’s first AI capable of engaging in prolonged phone conversations that mimic real human interactions, Air.ai offers businesses the power to scale their operations instantly with access to 100,000 sales and customer service representatives at the tap of a button.
These AI Answering Service agents possess infinite memory and perfect recall, enabling them to provide consistent, accurate, and personalized service round-the-clock, every day of the year. With the ability to autonomously perform tasks across over 5,000 different applications, Air.ai eliminates the need for traditional training, management, or motivation of human agents, thereby reducing overhead costs and enhancing operational efficiency.
The implications of Air.ai’s technology extend beyond just manpower augmentation; it fundamentally transforms how businesses interact with their customers. By handling phone calls that can last anywhere from 10 to 40 minutes, the AI IVR agents ensure that customer queries are not just answered but are dealt with in a manner that rivals, or even surpasses, human capability. This level of interaction, coupled with the AI’s ability to take autonomous actions, offers a seamless integration into existing business processes, ensuring that every customer interaction is optimized for satisfaction and efficiency. For businesses, this means not only improved customer service outcomes but also significant enhancements in scalability and operational agility, including tasks performed by an AI Receptionist or AI Telemarketing agents.
| Website: | https://www.air.ai/ |
|---|---|
| Founded in: | 2019 |
| Founder: | Caleb Maddix |
| CEO: | Caleb Maddix |
| Address: | Miami, Florida, USA |
| Email: | [email protected] |
About Convoso
Convoso is a contact center solution provider that enhances business outreach by accelerating lead engagement through continuous innovations in dialer and AI IVR technologies. Their solutions also leverage AI phone call systems to optimize communication and boost productivity. Furthermore, Convoso’s AI Answering Service ensures that no call is missed, while the AI Receptionist seamlessly manages customer inquiries. Their cutting-edge AI Telemarketing solutions continue to revolutionize lead engagement and business growth.
| Website: | https://www.convoso.com/ |
|---|---|
| Founded in: | 2006 |
| Founder: | Nima Hakimi, Bobby Hakimi, Ari Rashti |
| CEO: | Nima Hakimi |
| Address: | Los Angeles, California, USA |
| Phone: | 1 (866) 788-4908 |
| Email: | [email protected] |
| Live Chat: | Yes |
Convoso is a better alternative to Air.AI
We've compared price, features, voice samples, and more, and Convoso is a better alternative to Air.AI
Compare Air.AI Product Suite vs Convoso
If you are looking to invest in either Air.AI or Convoso and are planning to scale, then it’s important to know who provides a comprehensive product suite.
- AI Agent
- Auto Dialers
- CallCatalyst™
- ClearCallerID™
- Click-to-Comply™
- DX5 Engine
- StateTracker™
- Voso.ai
Air.AI vs Convoso Pricing
Compare Air.AI vs Convoso subscription plans and pricing. Please check each website for the most updated information.
| Monthly Price | Yearly Price | |
| Contact Support |
Air.AI vs Convoso Features Comparison
A side-by-side comparison of Air.AI vs Convoso features
Air.AI Features |
Convoso Features |
|---|---|
Human-Like Conversational AIAir.ai is capable of having extended phone conversations (10-40 minutes) that sound like a real human, thanks to its advanced AI that can mimic natural human speech and tonality. |
Multiple Dialing ModesConvoso supports predictive, power, progressive, and preview dialing modes, allowing businesses to choose the most efficient dialing method based on their specific needs |
Infinite Memory and Perfect RecallThe AI has the ability to remember past interactions and recall details accurately, providing a seamless and personalized experience for each caller. |
Skills-Based RoutingThis feature ensures calls are directed to the most qualified agents based on their skills and expertise, improving call handling efficiency and customer satisfaction |
Autonomous Actions Across ApplicationsAir.ai can autonomously perform tasks across over 5,000 applications, enabling it to handle a wide range of business processes without human intervention. |
Caller ID Reputation ManagementConvoso helps manage and monitor caller IDs to reduce the risk of calls being flagged as spam, thereby increasing contact rates and maintaining high call quality |
24/7 OperationThe AI operates continuously, providing 24/7 service without the need for breaks or downtime, ensuring constant availability for customer interactions. |
Dynamic ScriptingThe platform provides customizable scripts that adapt in real-time during calls, helping agents respond effectively to various scenarios and stay compliant with regulations |
Multi-Call HandlingAir.ai can manage multiple calls simultaneously, scaling its operations to meet the demands of high call volumes. |
Omnichannel SupportConvoso integrates multiple communication channels, including voice, SMS, and email, enabling synchronized customer engagement across different platforms |
Advanced Logic TreesUsers can set up complex logic trees that guide the AI’s responses based on what the caller says, enabling highly customized and contextually relevant interactions. |
Advanced Reporting and AnalyticsConvoso offers highly customizable dashboards and reporting tools that provide real-time insights into call center performance, helping businesses make data-driven decisions to optimize their operations |
Language SupportWhile primarily supporting English, Air.ai can perform in other languages by using advanced mode and translating prompts, enhancing its versatility for global operations. |
Answering Machine DetectionWith up to 97% accuracy, this feature ensures agents spend more time talking to live leads by filtering out calls that go to voicemail |
Spam and Scam DetectionThe AI includes features to minimize the chances of calls being marked as spam or telemarketing, ensuring higher pickup rates and better engagement. |
Compliance ToolsConvoso includes tools to ensure compliance with TCPA and other regulations, helping businesses avoid legal issues while maintaining efficient call operations |
Integration with CRM Systems:Air.ai can integrate with customer relationship management systems to streamline data handling and ensure all interactions are logged and managed efficiently. |
Smart Voicemail DropThis feature allows strategic voicemail drops based on call cadence, maximizing the likelihood of callbacks and improving lead engagement |
Voice CustomizationFuture updates will include a library of voices and the ability to clone voices, allowing businesses to tailor the AI’s voice to better match their brand. |
Integration with Third-Party ApplicationsConvoso's open API allows seamless integration with major third-party applications, enhancing the functionality and flexibility of the contact center software |
Air.AI vs Convoso Use Cases
Most apps in this space have similar use cases but you can compare Air.AI vs Convoso use cases if you were looking for something unique.
Air.AI Use Cases |
Convoso Use Cases |
|---|---|
Customer Service AutomationAir.ai can handle a wide range of customer service inquiries autonomously, providing answers to common questions, troubleshooting issues, and guiding customers through processes without the need for human intervention. This ensures 24/7 availability and reduces wait times for customers. |
Sales and Lead GenerationConvoso excels in accelerating sales processes and improving lead generation efforts by automating initial outreach, qualifying leads, and scheduling appointments. |
Lead Qualification and Follow-UpThe AI can engage potential leads in detailed conversations, qualify them based on predefined criteria, and follow up on initial inquiries. This helps sales teams focus on high-quality leads and improves the efficiency of lead management processes. |
Customer Service AutomationThe platform's AI capabilities enable businesses to provide 24/7 customer support, handling routine inquiries and freeing up human agents to tackle more complex issues. |
Appointment Scheduling and RemindersAir.ai can manage appointment bookings by interacting with clients, scheduling appointments directly into the business’s calendar system, and sending reminders to reduce no-show rates. This is particularly useful for medical practices, salons, and other service-based businesses. |
Appointment SchedulingConvoso can manage appointment bookings and reminders, reducing no-shows and ensuring efficient scheduling. |
Order Processing and ManagementE-commerce and retail businesses can leverage Air.ai to handle order processing over the phone, including taking orders, confirming details, and updating customers on their order status. This streamlines operations and enhances the customer experience. |
Healthcare EngagementFor healthcare providers, Convoso can automate patient interactions, schedule appointments, send reminders, and handle follow-ups, improving patient engagement and reducing administrative burdens. |
Survey and Feedback CollectionAir.ai can conduct surveys and collect feedback from customers through natural, conversational interactions. This provides businesses with valuable insights into customer satisfaction and areas for improvement. |
Compliance ManagementWith features designed to ensure compliance with various regulations, Convoso helps businesses maintain adherence to legal requirements while optimizing their call center operations. |
Technical Support and TroubleshootingTech companies can use Air.ai to provide first-level technical support, guiding users through troubleshooting steps and resolving common issues. This reduces the burden on human support agents and improves response times. |
Omnichannel MarketingBusinesses can leverage Convoso’s support for multiple communication channels to run comprehensive marketing campaigns that engage leads through their preferred medium. |
Billing and Payment HandlingAir.ai can assist customers with billing inquiries, process payments, and manage subscription renewals, ensuring a smooth and efficient handling of financial transactions. |
Insurance and Financial ServicesConvoso assists in pre-qualifying clients, scheduling consultations, and managing client follow-ups, enhancing efficiency and customer satisfaction in these sectors. |
HR and Employee InteractionBusinesses can use Air.ai for HR purposes, such as answering employee queries about policies, scheduling interviews, and managing routine HR tasks, freeing up HR personnel to focus on more complex issues. |
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Event Registration and ManagementFor businesses and organizations hosting events, Air.ai can manage event registrations, provide information to attendees, and handle post-event follow-ups, ensuring a seamless experience for participants. |
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Real Estate Inquiries and SchedulingReal estate agents can utilize Air.ai to handle property inquiries, schedule viewings, and provide information about listings, improving the efficiency of client interactions and property management. |
Air.AI vs Convoso Reviews
See how Air.AI vs Convoso stack up by what users think of them.
Air.AI not reviewed yet.
"Convoso is very user-friendly, does have some bugs though."
I appreciate how you can set appointments to make calls, and then the call will be served up to you at the correct time. It is user friendly on the front end, and I use this software every day. Customer support is very responsive. I cannot speak to the ease of implementation and integration because I am a front end user.
Convoso
Great product...especially for working through a bulk of data with a smaller staff. We can't wait to see what a bigger team can do with it!
"Works seamlessly for my needs, have no complaints"
The product is reliable and persistent. Downtimes are extremely rare and quickly resolved. I use daily and it is mostly used as an outbound dialer and I'm never sitting around waiting long for the next call.
